MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organisations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimisation and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimise their operations and captivate their customers.
The Opportunity
We are seeking an experienced Regional Automotive Recalls Manager to lead the planning and execution of complex safety recalls and Field Service Actions (FSAs) across international markets in Africa, Middle East and Asia Pacific.
You will drive global-to-regional campaign readiness, identify and resolve deployment barriers, monitor campaign progress within expected timeframes and ensure repair procedures, tools, parts and consumables meet regional requirements. Combining automotive technical expertise with program leadership, you will work across engineering, supply chain and compliance functions to improve launch timelines and execution while strengthening recall governance.
Based in Melbourne’s northern suburbs, this role involves four days on site and one day working from home, with responsibility for managing an offshore team of four implementation specialists.
Key Responsibilities
- Lead the project on behalf of MSX, working with our client to establish and monitor launch and campaign KPIs, completion benchmarks and standard operating procedures.
- Lead end-to-end planning and execution of regional FSAs and safety recall campaigns across specified markets.
- Identify and resolve technical and operational bottlenecks to reduce delays between global and regional campaign launches and delays in campaign fulfillment.
- Evaluate global repair strategies and coordinate adaptations for market regulations, vehicle variants, parts availability, tools and consumables.
- Lead, manage and develop the implementation team in India, providing technical direction, mentoring and escalation support.
- Coordinate with product development, service engineering, supply chain and legal/regulatory compliance teams to resolve campaign delivery issues.
- Escalate critical parts allocation and supply constraints affecting campaign readiness.
- Represent the recall function in executive reviews, regional engineering forums and cross-functional leadership meetings.
About You
- A Bachelor’s degree in Mechanical, Automotive, Mechatronics, Electrical Engineering or a related discipline.
- Minimum eight years of progressive automotive technical experience within field service engineering, product development, warranty/recall management or quality systems.
- Strong knowledge of vehicle architecture, dealership technical operations, service bulletin releases and recall governance frameworks.
- Proven experience leading cross-functional or matrixed teams and overseeing regional or offshore technical resources.
- The ability to assess repair strategies, identify market-specific deployment challenges and coordinate practical technical solutions.
- Advanced analytical, risk assessment and program management skills, with experience managing deliverables across multiple markets and timelines.
- Strong communication, negotiation and executive presentation skills, with the ability to influence stakeholders across time zones and cultures.
Direct experience leading OEM safety recalls or FSA programs, working across international markets, and applying automotive recall regulations is highly desirable. Six Sigma Green/Black Belt or PMP certification is also highly regarded.
Why Join MSX?
- Opportunity to partner with leading global automotive brands.
- Shape and elevate learning design standards across multiple markets.
- Lead high-impact, visible training programs from concept to launch.
- Collaborative, flexible, and supportive global team environment.
- Chance to contribute to the future of automotive capability and learning innovation.
If you are an experienced automotive technical professional looking to lead international recall implementation and develop a regional team.
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Senior Recall Service Program Implementation Specialist in Melbourne employer: MSX International
At MSX, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their careers while contributing to the transformative journey of the mobility industry. Located at the heart of automotive excellence, we provide a supportive environment where your contributions directly impact our clients' success and the future of mobility.
