At a Glance
- Tasks: Provide first-level support to Australian healthcare clients and troubleshoot technical issues.
- Company: Join MedNext, a trusted Australian healthcare tech company with 30+ years of experience.
- Benefits: Work-from-home setup, structured training, and clear career growth opportunities.
- Other info: Be part of a stable company with a supportive team and exciting growth potential.
- Why this job: Kickstart your IT career in a dynamic healthcare environment making a real difference.
- Qualifications: Degree in IT or related field; strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
Med Next is the next generation, cloud-based healthcare platform developed by Medical Wizard, a trusted Australian healthcare technology company with over 30 years of industry experience and 80+ major clients across Australia.
We support specialist clinics, private hospitals, and day surgeries with secure, high-performance systems that enable doctors and healthcare professionals to focus on what matters most, patient care.
As we expand our Sri Lankan operations, we are looking for a motivated and intelligent Junior Technical Support Engineer to join our growing team.
This is an excellent opportunity for a recent graduate or early-career IT professional to build a long-term career in international healthcare technology.
The Role
As a Junior Technical Support Engineer, you will provide first-level support to Australian healthcare clients using our Patient Management System (PMS).
- Respond to client queries via phone, email, and remote sessions
- Assist users with system navigation and workflows
- Troubleshoot basic technical and product issues
- Escalate complex issues to senior team members
- Document issues clearly and accurately
Structured product training will be provided before you begin client-facing support.
Working Hours
This role requires working hours aligned with Australian Eastern Standard Time (AEST). Specific shift details will be discussed during interviews.
- Client Support
- Provide remote support to Australian clinics and hospitals
- Guide users through patient registration, appointments, billing, and reporting workflows
- Communicate clearly and professionally in English
- Maintain ownership of assigned tickets until resolution
- Technical Troubleshooting (Junior Level)
- Perform basic system checks and issue diagnostics
- Assist with simple database validations
- Escalate server or cloud-related issues appropriately
- Learn structured troubleshooting processes
- Contribute to internal knowledge base articles
- Continuously build product and technical knowledge
- What We’re Looking For
- Fluent spoken and written English
- Confidence speaking with Australian clients
- Clear, calm, and professional communication style
- Technical Foundation (Entry Level)
- Degree or diploma in IT, Software Engineering, Computer Science, or related field
- Basic understanding of Windows environments
- Basic SQL and database fundamentals
- Understanding of networking basics
- Cloud concepts (AWS knowledge is an advantage but not required)
Experience
- 0–1 year experience in IT support, Saa S support, or similar
- Fresh graduates with strong communication skills are encouraged to apply
What We Offer
- Work-from-home setup (all equipment provided)
- Structured training program
- Exposure to Australian healthcare systems
- Clear career growth pathway into Senior Technical Support, Product Specialist, Technical Consultant, or Team Lead roles
- Be part of a stable, long-standing Australian company with 30+ years of success
- What Success Looks Like in This Role
- Clients feel supported and confident when speaking with you
- Tickets are handled professionally and efficiently
- You grow rapidly in product knowledge within 3–6 months
- Escalations are well-documented and structured
- You demonstrate reliability and accountability
- #J-18808-Ljbffr
Junior Technical Support Engineer in Newcastle employer: MSL
Medical Wizard is an exceptional employer, offering a fully remote work environment that promotes flexibility and a family-oriented culture. With a strong focus on employee growth, mentorship, and access to the latest tools, team members are empowered to thrive in the fast-evolving healthcare technology landscape while contributing to meaningful improvements in healthcare operations across Australia.
