Technical Support Engineer – EV Charging in Sydney

MSI is a global leader in computer hardware and technology solutions, specializing in high-performance products for gaming, content creation, business, and AIoT. Our commitment to innovation and quality drives our success in delivering cutting-edge technology to customers worldwide.

We are seeking a motivated Technical Support Engineer – EV Charging to join our Australian team and provide technical and application support for our EV charging solutions. In this role, you will act as a key technical link between MSI, overseas Field Application Engineers (FAEs), customers and our global R&D teams. You will be responsible for investigating and resolving system-level and application-level issues involving hardware, firmware, communication protocols and backend integration, ensuring reliable product performance and effective technical solutions. You will also develop technical documentation, deliver product training, support sales activities through technical presentations and demonstrations, and gather market requirements and customer feedback to support ongoing product improvements and future product strategies.

Key Responsibilities

• Technical Support: Respond to technical enquiries from overseas Field Application Engineers (FAEs) and customers, providing timely and accurate technical guidance and solutions. Gather feedback from customer sites and collaborate with R&D and product teams to support continuous product improvement.
• Problem Analysis & Troubleshooting: Investigate, reproduce and resolve EV charging system issues, including hardware, firmware, communication protocols and backend integration. Identify root causes and recommend practical, effective solutions to ensure system stability and reliability.
• Technical Training & Documentation: Develop technical documentation, user manuals and training guides, using multimedia formats where appropriate to present complex technical information clearly. Deliver technical presentations and training sessions to customers and internal teams, explaining product features, functionality and application scenarios.
• Sales Support & Market Feedback: Support the sales team with technical presentations, product demonstrations and application guidance to help customers understand product features and value. Collect market requirements, customer feedback and competitor insights, and communicate findings to R&D and product teams to support product development, optimisation and strategic planning.

Qualifications & Experience

• A bachelor's degree or higher in Electrical Engineering, Electronics, Mechatronics or a related discipline.
• 1–3 years of relevant experience in technical support, field applications engineering or a similar customer-facing technical role.
• Experience providing technical support for industrial control equipment or electromechanical systems.
• Strong analytical, problem-solving and troubleshooting skills, with the ability to quickly identify root causes and recommend effective solutions.
• Excellent presentation and communication skills, with the ability to develop technical training materials and deliver clear, engaging technical presentations.
• Strong cross-cultural communication skills, with the ability to work effectively with overseas Field Application Engineers (FAEs), customers and internal teams.

Highly Regarded

• Previous experience providing technical support for EV charging equipment (EVSE) or charging stations.
• Familiarity with Linux system architecture, with the ability to assist in system testing and log analysis.

Job Information

• Employment Type: Full-time
• Working Hours: Monday to Friday, 9:00 am – 5:00 pm (Monday to Thursday onsite, Friday WFH)