Implementation Consultant in Sydney

This position is responsible for implementing MRI’s Horizon and ProLease Enterprise property management solutions and providing property and lease management consulting services for existing and new clients throughout APAC. This role will allow the successful applicant to develop their career into a subject matter expert on client-facing projects, being central to leading discussions and implementations. The successful applicant will be able to run projects from start to finish and train clients on the use of MRI Horizon and ProLease Enterprise, with special attention on guiding clients to apply best practices.

The successful candidate must be capable of leading and participating in working sessions with client personnel to facilitate technology-based solutions to business problems. This person must be a team player as there are many key stakeholders across the business that work together towards successful implementations.

Key areas of responsibility include:

• Familiarity with real estate management business processes in either the investor or occupier space (or both).
• Work with clients to gather their requirements and implement the Horizon and ProLease Enterprise software.
• Conduct gap analysis, document client requirements, and translate into Horizon solution design.
• Advise clients on industry best practices regarding property and lease management.
• Create business documentation including training material.
• Assist clients in software configuration, testing, training, and deployment.
• Support in the management of the client and project timelines, risks, and actively resolve project-related issues as they arise.
• Plan, develop and deliver remote or face-to-face systems training programs.
• Follow software implementation strategies and coordinate associated tasks and resources required to successfully implement Horizon services.
• Work with a varied number of clients in different specialised sectors.

Requirements:

• Degree in IT, Business, Finance, Maths, or Accounting is preferred.
• Experience in business, knowledge of property and lease management principles, software implementation would be advantageous.
• Implementation or use of property management software is a requirement.
• Use of Horizon or ProLease Enterprise would be advantageous, though not essential.
• Effective communication skills.
• Ability to reason logically and provide innovative solutions.
• Strong verbal and written communication skills.
• Good problem-solving skills and tenacity to resolve them.
• Good understanding of software implementation methodology.
• Confident with training or training delivery.
• Competency in Excel, Word, PowerPoint.

Other Skills/Experience:

• High initiative, self-motivation, and enthusiasm.
• Strong professionalism and customer satisfaction orientation.
• Demonstrated team working abilities.
• Must be flexible to travel when required.

Benefits:

• Flexible working arrangements.
• Annual performance-related bonus.
• 6x Flexi AnyDay: knock 2.5 hours off your day!
• Me Days: additional 3 days of annual leave for qualifying employees.
• Engaging, fun & inclusive culture.

At MRI, we believe that our people-first approach to PropTech is defining a new industry standard for client experiences. We are passionate about creating a work environment that makes you excited to show up every single day. MRI is proud to be an inclusive employer, welcoming and celebrating diversity across all backgrounds.