Implementation Consultant in Sydney

This position is responsible for implementing MRI’s Horizon and ProLease Enterprise property management solutions and providing property and lease management consulting services for existing and new clients throughout APAC. This role will allow the successful applicant to develop their career into a subject matter expert on client-facing projects, being central to leading discussions and implementations. The successful applicant will be able to run projects from start to finish and train clients on the use of MRI Horizon and ProLease Enterprise, with special attention on guiding clients to apply best practices.

The successful candidate must be capable of leading and participating in working sessions with client personnel to facilitate technology-based solutions to business problems. This person must be a team player as there are many key stakeholders across the business that work together towards successful implementations.

Key areas of responsibility include:

• Familiarity with real estate management business processes in either the investor or occupier space (or both).
• Working with clients to gather their requirements and implement the Horizon and ProLease Enterprise software.
• Conducting gap analysis, documenting client requirements, and translating them into Horizon solution design.
• Advising clients on industry best practices regarding property and lease management.
• Creating business documentation including training material.
• Assisting clients in software configuration, testing, training, and deployment.
• Supporting the management of client and project timelines, risks, and actively resolving project-related issues as they arise.
• Planning, developing, and delivering remote or face-to-face systems training programs.
• Following software implementation strategies and coordinating associated tasks and resources required to successfully implement Horizon services.
• Working with a varied number of clients in different specialised sectors.

Requirements:

• Degree in IT, Business, Finance, Maths, or Accounting is preferred.
• Experience in business, knowledge of property and lease management principles, and software implementation would be advantageous.
• Implementation or use of property management software is a requirement.
• Use of Horizon or ProLease Enterprise would be advantageous, though not essential.
• Effective communication skills.
• Ability to reason logically and provide innovative solutions.
• Strong verbal and written communication skills.
• Good problem-solving skills and tenacity to resolve them.
• Good understanding of software implementation methodology.
• Confident with training or training delivery.
• Competency in Excel, Word, PowerPoint.

Other Skills/Experience:

• High initiative, self-motivation, and enthusiasm.
• Strong professionalism and customer satisfaction orientation.
• Demonstrating team working abilities is a must.
• Flexibility to travel when required.

Benefits:

• Flexible working arrangements.
• Annual performance-related bonus.
• 6x Flexi AnyDay: knock 2.5 hours off your day!
• Me Days: additional 3 days of annual leave for qualifying employees.
• Engaging, fun & inclusive culture.

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work, and play. Fulfilling that mission is only possible because of exceptional people. Our people-first approach to PropTech is defining a new industry standard for client experiences that deliver real value every day. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. Amazing growth requires amazing employees. Are you up to the challenge? MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds.