At a Glance
- Tasks: Lead operations for a trusted digital mental health service and enhance service delivery.
- Company: Join MindSpot at Macquarie University Health, a leader in digital mental health.
- Benefits: Enjoy a competitive salary, flexible work options, and professional development opportunities.
- Other info: Be part of a dynamic team dedicated to improving mental health access across Australia.
- Why this job: Make a real difference in mental health care while shaping the future of operations.
- Qualifications: Experience in operations or service delivery, preferably in healthcare or not-for-profit sectors.
The predicted salary is between 113400 - 138600 $ per year.
MindSpot, Macquarie University Health is seeking a Head of Operations for a full-time, fixed-term contract until 30 June 2028, with the possibility of extension. This flexible hybrid role is based at Macquarie University, Wallamattagal Campus, North Ryde.
As the Head of Operations, you will lead the systems, processes, resources, and infrastructure that keep MindSpot running efficiently, allowing clinicians to focus on supporting individuals. You will report to the Executive Director, MindSpot & Mental Health Services, and oversee day-to-day operational performance across business processes, systems, procurement, grants, contracts, and budgets.
This role offers a unique opportunity to help shape and build the future of MindSpot. You will work closely with the Executive Director as part of the senior team, lead two direct reports, and have the scope to influence operations. Building effective working relationships across Macquarie University and MQ Health will be essential to support MindSpot’s operational needs.
About the Role
Key responsibilities include:
- Developing and maintaining MindSpot's operating model, including business processes, systems, and operating practices.
- Providing operational oversight across MindSpot, ensuring business requirements and day-to-day operations are well managed.
- Overseeing rostering, service capacity, and workforce planning.
- Managing operational requirements related to technology, software, procurement, property, facilities, and workplace infrastructure.
- Establishing and monitoring operational KPIs and performance frameworks.
- Implementing WHS, risk, compliance, and governance requirements.
- Overseeing MindSpot's grants, funding agreements, and budgets.
- Identifying and resolving operational constraints and coordinating operational change.
- Building effective working relationships across Macquarie University and MQ Health.
About You
The ideal candidate will be an operations professional who enjoys variety and practical problem-solving. You should be comfortable moving between strategic and hands-on tasks, possess sound judgement, and have experience in a healthcare not-for-profit or similarly complex setting.
Selection Criteria
- Relevant tertiary qualification with experience in operations, service delivery, or business management in a healthcare, not-for-profit, university, or similarly complex environment.
- Experience in setting up performance frameworks, service standards, and reporting to monitor and improve service quality.
- Knowledge of government funding, contracts, and grant management.
- Sound financial management skills, including budgets and forecasting.
- Experience leading change and managing competing priorities.
- Strong stakeholder skills across executive, finance, HR, IT, and procurement teams.
- Demonstrated potential to grow as a leader with a hands-on approach.
How to Apply
To be considered, please apply online with your CV and a cover letter (up to two pages) detailing your interest in the role and how your experience fits. Applications close on Sunday, 8th November 2026, at 11:59pm AEDT.
General enquiries can be directed to Rebecca Wood, Talent Acquisition Consultant at r.wood@mq.edu.au. For a confidential discussion about the role, please reach out to Katherine Burchfield, Executive Director, MindSpot at katherine.burchfield@mq.edu.au.
Please note that interviews may commence prior to the closing date, and we reserve the right to progress or not proceed with applications prior to the closing date.
This position is only open to Australian citizens, permanent residents, and those currently residing in Australia with full working rights.
Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to employment, preferred candidates will be required to participate in pre-employment checks relevant to the role.
Head of Operations in Sydney employer: MQ Health Pty
Macquarie University Health is an exceptional employer, offering a unique opportunity to work in Australia's only fully integrated academic health precinct. With a strong focus on professional development, ongoing education, and a collaborative work culture, employees are encouraged to grow their skills while delivering innovative, patient-centred care in a state-of-the-art environment. The extensive employee benefits, including salary packaging options and support for postgraduate studies, further enhance the rewarding experience of being part of a team that is at the forefront of healthcare excellence.
