At a Glance
- Tasks: Be the friendly face for patients, managing appointments and providing admin support in a busy clinic.
- Company: Join Macquarie University Health, a leader in integrated healthcare and education.
- Benefits: Enjoy a competitive salary, salary packaging, childcare discounts, and ongoing education support.
- Other info: Work-life balance with no weekend shifts and opportunities for professional development.
- Why this job: Make a real difference in patient care while growing your career in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and attention to detail are essential.
The predicted salary is between 67182 - 67182 $ per year.
Appointment Type: Permanent, full-time. Monday to Friday, with no weekend work.
Salary Package: From $67,182 per annum base salary (Support Services Enterprise Agreement, Administration Officer – Level 3) + 12% superannuation + access to the full salary packaging benefit with Maxxia to maximise your take home pay (including venue hire, meals, entertainment and novated leasing).
The Role: Be the first point of contact for patients attending our clinics, supporting specialist clinicians to deliver coordinated, compassionate care.
Work-Life Balance: A stable Monday to Friday schedule with no weekend work.
Grow With Us: Be part of Australia's only university-owned, academically integrated health precinct, where healthcare, education and research come together and where professional development, ongoing education and career progression are supported and encouraged.
This role sits at the centre of the patient experience, combining reception, administration and billing support within a busy specialist clinic environment. You will work closely with clinicians and the wider administration team to ensure every patient interaction is handled with accuracy, discretion and genuine care, with the opportunity to gain exposure across a variety of clinics within Macquarie University Health.
- Provide administrative support and liaise with patients in person, over the phone and by email, managing a high volume of calls and enquiries.
- Manage patient appointments and schedules for clinicians across Macquarie University Health Clinics.
- Complete accurate patient registration and data entry, and process referrals, Medicare billing and private health insurance claims where applicable.
- Update and maintain patient records, handling sensitive and confidential information with discretion at all times.
- Communicate, liaise and coordinate duties with administration and reception staff across Macquarie University Health and affiliated clinics.
- Reconcile end of day cash and EFTPOS takings and undertake associated banking tasks.
About You:
- Demonstrated reception, administration or customer service experience, with experience in a general or specialist medical practice or hospital setting highly desired.
- Sound verbal and written communication skills, including the ability to build rapport with patients who may be anxious or have complex health needs.
- Demonstrated commitment to a high standard of customer service, delivered with professionalism, empathy and courtesy to patients, families and healthcare professionals.
- Strong computer skills, with competency in health-related software packages, patient registration and accurate data entry highly desired.
- Excellent organisational and time-management skills, high attention to detail, and the ability to prioritise competing demands in a fast-paced environment.
- Proven discretion in handling confidential information, alongside initiative, reliability and the ability to work effectively both independently and as part of a multidisciplinary team.
Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
Eligibility: Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.
Applications Close: Sunday, 8th November 2026, 11:59pm AEDT.
A Place Where You Belong: At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work.
Our Values: Our values, Caring, Integrity, Teamwork, Ambition, Innovation and Empowerment, are at the heart of everything we do.
What we offer? Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing), so you have great potential to maximise your income working for us.
Discover us: Just 15km from Sydney’s CBD and easily accessible by metro, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work in one of the world’s greatest cities.
Medical Receptionist and Administrative Assistant in Sydney employer: MQ Health Pty Ltd
Macquarie University Health is an exceptional employer, offering a unique opportunity to work in Australia's only university-owned academic health precinct. With a strong focus on professional development, ongoing education, and a collaborative work culture, employees are supported in their career progression while delivering innovative, patient-centred care in a state-of-the-art environment. The benefits include competitive salary packaging, access to childcare at reduced rates, and extensive facilities, making it an attractive workplace for those passionate about advancing their careers in healthcare.
