Head of Operations in Sydney

MindSpot, Macquarie University Health is offering a full-time, fixed-term contract until 30 June 2028, with the possibility of extension. The role includes salary plus 12% superannuation and salary packaging (including venue hire, meals, entertainment and novated leasing). This is a flexible hybrid role based at Macquarie University, Wallamattagal Campus, North Ryde.

In this position, you will work closely with the Executive Director to lead operations in an integrated clinical service, education and research environment, with professional development and career progression actively supported. You will oversee day-to-day operational performance across business processes, systems, procurement, grants, contracts and budgets, ensuring a lean, high-performing service while supporting its growth.

Key responsibilities include:

• Developing and maintaining MindSpot's operating model, including business processes, systems and operating practices.
• Providing operational oversight across MindSpot, managing business requirements, priorities and day-to-day operations.
• Overseeing rostering, service capacity and workforce planning.
• Managing operational requirements relating to technology, software, procurement, property, facilities and workplace infrastructure.
• Establishing and monitoring operational KPIs and performance frameworks.
• Enabling effective implementation of WHS, risk, compliance and governance requirements.
• Overseeing MindSpot's grants, funding agreements and budgets.
• Identifying and resolving operational constraints and coordinating operational change.
• Building effective working relationships across Macquarie University and MQ Health.

About You:

You are an operations professional who enjoys variety, practical problem-solving and seeing the direct line between good processes and better outcomes for people. You may not have held a senior operations position before, but you have built and improved how things run, and you are ready to step up. Experience in a healthcare not-for-profit or another government-funded or similarly complex setting is highly regarded.

Selection Criteria:

• Relevant tertiary qualification, with experience in operations, service delivery or business management in a healthcare, not-for-profit, university or similarly complex environment.
• Experience setting up performance frameworks, service standards and reporting to monitor and improve service quality and performance.
• Knowledge of government funding, contracts and grant management, including compliance and reporting obligations.
• Sound financial management, including budgets, forecasting and financial controls.
• Experience leading change, improving systems and processes, and managing competing priorities.
• Strong stakeholder skills across executive, finance, HR, IT and procurement teams.
• Demonstrated potential to grow as a leader, with a hands-on approach and the ability to build team capability.

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued. We offer salary sacrifice options, excellent salary packaging benefits, childcare at a reduced staff rate, postgraduate study support, and access to extensive Macquarie University facilities.

Join a workplace that’s inclusive and help improve lives through an integrated, patient-centred academic health system.