Account Manager – AUS Retail in Sydney

To deliver sales & profit of MPM products to, and manage the relationship with, existing and new customers as identified.

Key Responsibilities

• Own day‑to‑day account delivery to support profitable sales growth across key customers.
• Own execution of the agreed promotional plan (submissions, mechanics, approvals, compliance and timelines).
• Own customer administration and governance including item setup (pricing, barcodes, NPD, delists), portals, claims and documentation.
• Own forecast inputs (base, promo, NPD, new lines), ensuring accuracy and timely updates.
• Own pricing integrity and ensure internal stakeholder sign-off for all customer pricing.
• Support (Enable outcomes)
• Support delivery of the customer P&L through disciplined execution of pricing, promotions and claims processes.
• Support cross-functional alignment with Supply Chain, Forecasting, Marketing, Category and Finance to ensure plans land in-store and online.
• Support range reviews and customer processes through preparation, follow-ups and internal coordination.
• Shape (Influence & contribute)
• Use EPOS, category and competitor insights to influence ranging, promotions and in-store execution decisions.
• Contribute to customer engagement and ways of working, supporting MPM’s position as a partner of choice.
• Support development of trade and shopper activation plans with Marketing and Category teams.
• Contribute to cross-functional discussions to support range reviews, NPD launches and distribution outcomes.
• Measure & Report (Track, analyse, communicate)
• Track and report on performance across GSV, trade spend, margin and key P&L drivers.
• Analyse and report on promotional effectiveness (volume, ROI, pricing mechanics, competitor activity).
• Monitor weekly execution metrics including rate of sale, distribution and price compliance.
• Identify and communicate risks and opportunities, including stock and service impacts.
• Deliver weekly and monthly reporting, along with clear insights and recommended actions.

Provide high-quality customer and internal materials (range reviews, promo reviews, scorecards, analysis).

• Knowledge, Skills and Experience
• Solid understanding of commercial and financial drivers, including pricing, trade spend, margins and promotional ROI.
• Experience analysing EPOS and category data to support commercial decision-making.
• Exposure to account management processes including forecasting, promotions, range reviews and claims.
• Previous experience in sales or FMCG roles preferred.

Skills

• Communication: Communicates clearly and concisely with customers and internal stakeholders; able to align and collaborate effectively.
• Presentation & storytelling: Delivers structured, insight-led presentations for both internal and external audiences.
• Relationship management: Builds strong, trust-based relationships by consistently meeting expectations.
• Planning & organisation: Highly organised with strong prioritisation skills; able to manage multiple tasks and deadlines in a fast-paced environment.
• Numerical & analytical capability: Comfortable working with data and systems (e. g. Excel, customer data) to support reporting and decisions.
• Negotiation: Confident handling objections and supporting constructive, outcome-focused discussions.
• Execution & attention to detail: Ensures accurate delivery across pricing, promotions, reporting and customer materials.
• Behavioural Capabilities
• Commercial mindset: Understands the link between sales, profitability and ROI; applies this in day-to-day decisions.
• Ownership & self-discipline: Highly self-managed with strong preparation for customer meetings, disciplined prioritisation, effective meeting delivery and consistent, timely follow-up on actions.
• Proactive & action-oriented: Responds quickly to opportunities and issues with a solutions-focused approach.
• Adaptability: Comfortable working in a fast-paced, evolving environment.
• Learning mindset: Seeks feedback, learns from experience and proactively develops capability.
• Team player: Works effectively both independently and as part of a cross-functional team.
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