We are seeking an experienced Customer Change Lead to drive the successful transition of customers from a legacy platform to a newly rebuilt, large-scale data exchange service. This is a senior delivery role focused on customer migration, onboarding, and change execution within a complex, stakeholder-heavy environment.
This opportunity is with a large organisation within the public sector in the health space, committed to delivering innovative technology solutions that benefit communities across Australia. The organisation is focused on enhancing its services and processes through strategic change and modernisation.
Description
- Lead end-to-end customer change and migration activities, ensuring seamless transition and continuity of service
- Develop and manage customer onboarding and migration plans, including phased rollout strategies and post-migration validation
- Provide expert advice on change impacts, risks, and readiness to project leadership and governance forums
- Deliver clear and targeted customer communications across both technical (API) and non-technical users
- Drive customer enablement initiatives including training sessions, webinars, and support materials
- Coordinate closely with technical teams on API-related changes, testing, and integration readiness
- Oversee hypercare support, monitoring adoption, resolving issues, and improving customer experience
- Support internal readiness across operations, billing, legal, and vendor teams
- Use data and feedback to continuously improve change strategies and customer engagement
Profile
A successful Customer Change Lead should have:
- Demonstrated experience in leading change management initiatives, particularly within technology-focused projects.
- Extensive experience leading change management programs within complex environments
- Proven track record delivering customer-facing change and transformation initiatives
- Strong experience with communication, training, and stakeholder engagement at senior levels
- Excellent problem-solving, analytical, and decision-making capabilities
- Ability to manage multiple stakeholders and competing priorities in fast-paced environments
- Familiarity with change methodologies and tools (formal certification advantageous)
- Previous experience in healthcare or public sector is preferable
Job Offer
- Opportunity to work on impactful technology initiatives.
- Temporary position based in Melbourne, offering flexibility and work-life balance.
- Chance to collaborate with a large organisation and further develop your change management expertise.
Customer Change Lead in Melbourne employer: MPAU Technology
MPAU Technology is an exceptional employer that values innovation and employee development, particularly in the dynamic field of document control and information management. Located in vibrant South Melbourne, we offer a collaborative work culture that encourages creativity and professional growth, alongside access to cutting-edge technologies like Microsoft 365 and AI tools. Join us to be part of a forward-thinking team where your contributions will directly impact our operational excellence and efficiency.
