Assistant Front Office Manager in Sydney

Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who:

• Always think outside the box;
• Live in the now and know what’s next;
• Have high energy and a fearless do-it-yourself attitude.

Our cool places need personalities, not staff. Join the Moxy Crew as the Assistant Front Office Manager today!

About the Role:

• Manage day-to-day operations and ensure the quality and standards of the hotel are met.
• Assist our fun hunters arriving and departing the hotel through the check-in and departure process.
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties.
• Supervise crew staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail.
• Be a thoughtful and energetic leader by providing motivation and support to the team.
• Handle general enquiries, engaging and serving our guests with a playful and thoughtful approach.
• Be an expert on the hotel and the surrounding area, know it inside and out to enhance the experiences for our guests.
• Build and strengthen relationships with existing fun hunters to provide guests with stays that are very much out of the ordinary, enabling future booking.
• Set the vibe by planning and executing team building activities so our crew feels part of Moxy's open and playful work environment.
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Successful applicants must have:

• Experience with OPERA property management system or similar.
• Working rights in Australia.
• Minimum 1 year experience in a similar managerial role.
• Enthusiastic to escalate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends! Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month. Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group. Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program. Opportunity to receive Employee Referral Incentives and get paid for working with your friend. Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness.

This role is a Full-Time based role working 38 hours per week. Salary for this role is between $79,521 - $89,521 depending on experience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.