Payment Operations Specialist in Brighton

Payment Operations Specialist at motorway

About the role Motorway is looking for a committed professional to become part of their Payments team based in Brighton. This part-time opportunity has been specifically structured for individuals seeking work-life balance, featuring consistent working hours from 10:00 AM to 2:30 PM throughout the standard Monday to Friday workweek. The role centers on ensuring smooth financial transactions between the company, automotive dealers, and private vehicle sellers. You will serve as a critical link in maintaining payment integrity while delivering exceptional service to all stakeholders involved in the transaction process. This position offers an excellent opportunity to contribute meaningfully to a growing automotive marketplace while maintaining flexibility for personal commitments.

Key facts

• Location: Brighton
• Engagement: Part-time
• Team: Payments
• Working Hours: 10:00 AM to 2:30 PM, Monday through Friday

What you'll do

• Investigate and resolve payment-related concerns raised by automotive dealers and individual vehicle sellers, ensuring satisfactory outcomes for all parties involved.
• Oversee the complete payment lifecycle from initiation through completion, maintaining rigorous standards for security, precision, and timely processing.
• Handle incoming support tickets with professionalism, delivering prompt and thorough responses to all payment-related inquiries and concerns.
• Execute work orders accurately, authorize financial transactions, and maintain comprehensive records of all payment activities and decisions.
• Support the maintenance of payment compliance frameworks and uphold security protocols in accordance with industry standards and company policies.
• Compile and generate detailed reports on payment workflows, contributing valuable insights that enable data-informed business decisions.
• Collaborate with cross-functional teams to identify and address systemic payment issues before they impact customers.
• Escalate complex payment disputes appropriately while maintaining clear communication with affected parties throughout the resolution process.
• Participate in regular team meetings to share knowledge, discuss emerging challenges, and contribute to process improvement initiatives.
• Monitor payment system performance and flag any anomalies or potential security concerns to appropriate team members.
• Assist with reconciliation activities to ensure all financial records align accurately with transaction histories.
• Support the onboarding of new dealers by guiding them through payment setup procedures and answering their financial questions.

Requirements

• Demonstrated background in customer service roles with a genuine commitment to assisting others and resolving their concerns effectively.
• Outstanding communication abilities across multiple channels including telephone conversations, written correspondence, and live chat interactions.
• Exceptional attention to detail with consistent accuracy when performing administrative and financial tasks.
• Established track record of solving problems independently while operating in dynamic, fast-moving work environments.
• Capacity to adjust quickly to shifting priorities while contributing positively to collaborative team efforts.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously without compromising quality.
• Professional demeanor when handling sensitive financial information and maintaining confidentiality standards.
• Basic proficiency with standard office software and willingness to learn specialized payment platforms.
• Reliability and punctuality, with commitment to the established part-time schedule.
• Ability to remain calm and solution-focused when dealing with frustrated customers or complex payment scenarios.

Nice to have

• Previous experience working directly with payment processing platforms, conducting financial reconciliation activities, or participating in risk management functions.
• Background in explaining intricate financial concepts and procedures to customers in accessible, straightforward language.
• Familiarity with automotive industry transactions or marketplace business models.
• Experience with fraud detection or payment security protocols.
• Knowledge of regulatory requirements affecting payment processing in the United Kingdom.
• Prior work in fintech environments or with digital payment solutions.

Skills & tools

• Payment processing systems and platforms
• Financial reconciliation methodologies
• Risk management frameworks
• Customer support ticketing software and CRM systems
• Microsoft Office Suite or equivalent productivity tools
• Data entry and record-keeping systems

Practical notes

• The company provides genuine flexibility for caregivers and parents, including accommodations for school pickup schedules and holiday periods when children are not in school.
• Comprehensive benefits package includes participation in an equity scheme, allowing employees to share in the company's success and growth over time.
• Annual leave allocation of 25 days provides ample opportunity for rest and personal pursuits throughout the year.
• BUPA private medical insurance coverage ensures access to quality healthcare services when needed.
• Life assurance provides financial protection and peace of mind for employees and their families.
• Pension scheme features a generous 5% employer contribution, supporting long‐term financial planning and retirement preparation.
• The Brighton office location offers stunning sea‐front views and a pleasant working environment.
• On‐site amenities include complimentary snacks to keep energy levels high throughout the workday.
• Bi‐weekly massage sessions are available to help employees manage stress and maintain wellbeing.
• Electric vehicle leasing scheme supports environmentally conscious transportation choices.
• Cycle to work scheme encourages healthy commuting alternatives while providing tax advantages.
• Nursery salary sacrifice program assists parents with childcare costs through tax‐efficient arrangements.
• The recruitment process is streamlined and respectful of candidates' time, beginning with a 30‐minute introductory telephone conversation.
• Following the initial call, successful candidates proceed to a 60‐minute in‐person interview at the Brighton office.
• The company commits to providing feedback within one week following each stage of the interview process, ensuring candidates remain informed throughout.