At a Glance
- Tasks: Deliver exceptional customer service and coordinate vehicle appointments with a friendly approach.
- Company: Join Motorserve, a trusted name in automotive servicing with a supportive culture.
- Benefits: Enjoy exclusive perks, competitive salary, bonuses, and no weekend work.
- Other info: Access 24/7 support and clear pathways for career progression.
- Why this job: Be part of a team that values your growth and wellbeing while making a real impact.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 47250 - 57750 $ per year.
We are looking for a Customer Service Advisor to join our Caringbah team!
About us
At Motorserve, we are not just about repairing cars, we are about creating confidence on the road and building a workplace where our people thrive. For over 20 years, Motorserve has been a trusted name in the automotive servicing, repairs, and maintenance industry across Australia. As part of the IAG/NRMA family, we combine the strength of a leading insurance group with the hands-on expertise of a dedicated service team. Our mission is to deliver exceptional workmanship and customer care every time. With a growing team nationwide and a reputation for quality, we are expanding fast and we want passionate, skilled technicians to grow with us.
Responsibilities:
- Ensure total customer satisfaction by greeting customers in a warming demeanor and answer all calls within a timely manner.
- Liaise with workshop team to ensure customers are updated promptly on their vehicle status.
- Schedule and coordinate vehicle service appointments efficiently.
- Ensure good honest car servicing by providing accurate quotations to customers.
Requirements:
- Strong oral and written communication skills.
- Ability to work in a fast-paced environment.
- Organisational skills with the ability to prioritise key tasks.
- Problem solving.
- Team player.
What we offer
At Motorserve, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Exclusive Perks: Enjoy up to 50% off insurance (car, home, travel), discounts on NRMA holiday parks, complimentary roadside assistance, and discounted repairs and servicing.
- Bonus & Incentives: Get rewarded with an annual performance bonus, and if you know anyone great we also offer referrals a $1,000 cash bonus for employee referrals. Go in the running to receive our employee of the year award which includes a paid holiday.
- Work-Life Balance: No weekend work because we know life exists outside the workshop.
- Career Growth: We are big on developing our people. We love to see our employees learn, grow, and move up with clear pathways to progression.
- People First Focus: We put our people at the heart of everything we do, your safety and wellbeing come first.
- Supportive Culture: Access our 24/7 Employee Assistance Program for you and your family whenever you need it.
Ready to Step Up? This is more than a job- it's a chance to learn, grow, and be part of a trusted brand that invests in its people.
Customer Service Advisor in Sydney employer: Motorserve Pty
At Motorserve, we pride ourselves on being an exceptional employer that prioritises the growth and wellbeing of our team members. Located in Caringbah, we offer a supportive work culture with exclusive perks, competitive salaries, and clear pathways for career advancement, all while ensuring a healthy work-life balance with no weekend shifts. Join us to be part of a trusted brand that values its people and fosters a rewarding environment where you can thrive.
