At a Glance
- Tasks: Lead and manage support operations across Melbourne and offshore teams.
- Company: Join Podium, a dynamic company focused on customer success.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Work in a fast-paced environment with global collaboration.
- Why this job: Make a real impact by enhancing customer experiences and leading diverse teams.
- Qualifications: Experience in support management and strong leadership skills required.
The predicted salary is between 63000 - 77000 $ per year.
Podium is seeking a Manager, Support & Operations to own how support work flows across Melbourne and offshore teams in the Philippines and Pakistan.
You'll directly lead Product Support Specialists from Melbourne, guiding triage, escalation and resolution of customer inquiries to keep businesses focused on growth.
This senior, hands-on role combines people leadership with operational ownership across time zones, with a customer-first mindset and data-driven decision making.
Global Support & Operations Manager – Offshore Teams in Melbourne employer: Motorfocus Autobody
As a Workshop Manager at our company, you'll thrive in a dynamic and supportive environment that prioritises teamwork and excellence. We offer competitive benefits, ongoing training, and clear pathways for career advancement, all while fostering a culture of safety and quality. Located in a vibrant community, our workshop is equipped with the latest technology, ensuring you have the tools needed to succeed and make a meaningful impact.
