CRM Operations Coordinator - GPC Asia Pacific - Brisbane

Are you technically minded, detail-driven and passionate about delivering great customer outcomes? GPC Asia Pacific is seeking a CRM & Customer Data Coordinator to support the administration, integrity and effectiveness of our CRM and loyalty platforms. This is an excellent opportunity to play a key operational role in maintaining customer data quality and supporting internal stakeholders across a large, established organisation.

With almost a century of history in Australia and New Zealand's automotive and engineering industries, GPC Asia Pacific employs more than 6,000 team members. Our brands are recognised for quality, reliability and customer focus. We are passionate about what we do, we go the extra mile, and we genuinely care about our people and customers.

Reporting to the CRM Business Lead, you will support the ongoing administration and operational effectiveness of our CRM and loyalty systems. You'll play a critical role in maintaining the organisation's "single customer view", ensuring accurate customer mapping, resolving data integrity issues, and providing frontline CRM and loyalty support. This role suits someone who enjoys working across systems, data and stakeholder support in a fast-paced environment.

Key Responsibilities:

• Maintain customer mapping and support the "single customer view" across systems
• Investigate and resolve duplicate records and data integrity issues
• Provision, modify and deactivate CRM user accounts in line with governance processes
• Manage user roles, permissions and access requests
• Provide support through shared CRM and loyalty inboxes
• Respond to CRM administration enquiries from internal stakeholders
• Maintain loyalty account profiles and process related queries
• Assist with testing CRM enhancements and process improvements
• Identify opportunities to improve data quality and operational efficiency

About You:

To be successful in this role, you will bring:

• Strong customer service and stakeholder support experience
• High attention to detail and strong organisational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a high-volume environment
• Intermediate Microsoft Excel skills
• Experience working with CRM systems or customer databases
• Experience supporting loyalty or customer engagement platforms will be highly regarded.

Looking after you:

We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

• Staff discounts across the GPC Asia Pacific group of Companies
• Private health insurance discounts
• Employee assistance program
• A highly safety conscious work environment
• Paid volunteer leave allowing you to give back to your chosen charity/community organisation
• Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.