At a Glance
- Tasks: Lead and coordinate IT support team, ensuring effective technical assistance for all employees.
- Company: Established organisation focused on enhancing employee technology experience.
- Benefits: Competitive salary, leadership opportunities, and exposure to corporate tech environments.
- Other info: Collaborative culture with opportunities for professional growth and influence on service delivery.
- Why this job: Take ownership of IT support and drive improvements while leading a dynamic team.
- Qualifications: Experience in IT support with team leadership skills and strong problem-solving abilities.
The predicted salary is between 56700 - 69300 $ per year.
An established organisation is seeking an experienced IT Support Manager to oversee its internal technology support function.
This is an opportunity to take ownership of a corporate IT support environment, combining people leadership with hands-on technical knowledge and a strong focus on employee experience.
You'll play an important role in ensuring technology runs smoothly across the business, supporting employees at all levels and driving continuous improvements to IT operations.
Key Responsibilities
- Lead and coordinate the daily activities of the IT support team, ensuring employees receive responsive and effective technical assistance.
- Oversee workload allocation, service priorities and team performance.
- Provide guidance, coaching and ongoing development to support team capability and performance.
- Act as a senior escalation point for technical issues, ensuring problems are investigated and resolved efficiently.
- Build strong relationships with internal stakeholders, including senior executives and business leaders.
- Identify opportunities to improve IT processes, service delivery and the overall employee technology experience.
- Coordinate responses to major technical incidents and ensure appropriate follow-up.
- Maintain IT procedures, knowledge resources and operational documentation.
- Support the delivery of technology initiatives, upgrades and business improvement projects.
- Promote a collaborative, customer-focused team culture.
Skills & Experience
- Previous experience in an IT Support, Service Desk or End User Computing environment, ideally with team leadership responsibilities.
- Strong understanding of corporate IT environments and end-user technology.
- Experience supporting employees across office-based and remote working environments.
- Confident providing technical support to senior executives and stakeholders.
- Experience administering and supporting enterprise workplace technology.
- Good understanding of user access, device management and IT infrastructure.
- Working knowledge of networking fundamentals, connectivity and troubleshooting.
- Experience with IT service management and incident management processes.
- Strong problem-solving skills and the ability to identify root causes.
- Excellent communication skills and a genuine customer-service mindset.
- Highly organised, proactive and comfortable managing competing priorities.
- What's on Offer
- An opportunity to lead an established internal IT support function.
- A varied role combining people leadership and hands-on technical involvement.
- Exposure to a broad corporate technology environment.
- The opportunity to influence service delivery and drive operational improvements.
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