Full-Time OPTICAL DISPENSER – MOSCOT Melbourne
3-month fixed-term contract with potential for ongoing permanent Full-Time or Part-Time employment.
MOSCOT is a New York City institution with over 111 years of optical heritage. Known globally for its iconic eyewear and unmistakable downtown aesthetic, MOSCOT blends timeless design with genuine optical expertise. While recognised today as a leading fashion eyewear brand, MOSCOT remains, at heart, a neighbourhood optical shop built on craftsmanship, service, and human connection.
We are seeking an experienced Optical Dispenser to join our MOSCOT Melbourne team. The ideal candidate brings strong optical knowledge, confidence in premium customer service, and a genuine passion for eyewear, styling, and creating memorable customer experiences.
RESPONSIBILITIES
Customer Experience
Deliver an exceptional and personalised MOSCOT Shop experience
Confidently communicate the MOSCOT brand story, heritage, and product offering
Assist customers with frame styling, lens selection, and prescription eyewear solutions
Fit, adjust, repair, and dispense eyewear to ensure comfort, function, and accuracy
Provide knowledgeable guidance on lenses, coatings, materials, and product care
Maintain accurate customer records and order entry
Provide thoughtful follow-up and aftercare support
Optical & Product Knowledge
Act as a key resource for lens and product expertise
Understand lens limitations, compatibility, and suitable dispensing solutions
Partner closely with Lab Operations to ensure timely and accurate order fulfilment
Maintain strong knowledge of current eyewear trends and premium optical products
Operations & Inventory
Assist with stock receipts, transfers, replenishment, and cycle counts
Support inventory accuracy and reconciliation processes
Coordinate with lab and shop teams on priority and VIP orders
Maintain the presentation, cleanliness, and organisation of the shop
Communication & Teamwork
Communicate clearly and professionally with customers and team members
Answer and direct phone and customer enquiries
Collaborate closely with the wider MOSCOT team to support daily operations and shop goals
Assist with customer enquiries, phone calls, and virtual consultations as required
QUALIFICATIONS & REQUIREMENTS
Certificate IV in Optical Dispensing preferred, though not essential with strong industry experience
2 years + experience in optical dispensing
Strong understanding of eyewear products, lenses, and optical dispensing
Excellent communication and interpersonal skills
High attention to detail and strong organisational skills
Confident using POS and retail systems (Experience with Optomate is a plus)
Positive, team-oriented approach
Weekend and holiday availability required
Applicants must hold full Australian working rights and currently reside in Australia
WHY MOSCOT
Competitive salary package (Salary based on experience and seniority)
A supportive and design-driven work environment
Ongoing training and development opportunities
The opportunity to work with an iconic global eyewear brand with over a century of heritage
*Please note - Previous applicants need not reapply.
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Premium Optical Dispenser — Heritage Eyewear Experience in Melbourne employer: MOSCOT
At MOSCOT Melbourne, we pride ourselves on being more than just a workplace; we are a community that values craftsmanship and authentic customer experiences. Our supportive work culture fosters personal and professional growth, offering employees the chance to develop their skills in a prestigious environment steeped in over a century of optical heritage. Join us for a rewarding career where your contributions are recognised and celebrated, all while working in the vibrant heart of Melbourne.
