The Manager of Operations plays a key leadership role in supporting the General Manager to deliver the strategic direction and vision of the RSL. This position oversees operational performance across all areas of the club — including hospitality, gaming, functions, and member services — ensuring excellence in service delivery, financial outcomes, and member experience.
Key responsibilities
Oversee efficient rostering and leave management across operational departments, ensuring rosters are posted at least two weeks in advance
Monitor staffing levels to maintain service standards while achieving wage-to-sales targets within budget
Conduct regular performance reviews of direct reports, fostering accountability and continuous improvement
Ensure compliance with safe and secure cash-handling procedures across all outlets
Support the management team in resolving customer concerns promptly and effectively
Provide strong direction, mentoring, and coaching to team leaders and staff
Conduct regular operational team meetings to ensure effective communication and alignment
Ensure WHS compliance across all areas of the venue including regular audits
Provide strategic advice to the General Manager to meet operational and financial performance objectives
About you
Extensive computer skills, with knowledge of QuickBooks or equivalent.
Gaming industry Licence, RSG, RSA Minimum 2 years' experience
Experience in Regulatory Compliance, Risk Management, AML/CTF in a Club environment is highly desirable
Previous experience in a large-scale hospitality gaming environment is preferred
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