At a Glance
- Tasks: Lead the Voice of Customer program and analyse feedback to improve services.
- Company: Mornington Peninsula Shire, dedicated to enhancing community experiences.
- Benefits: Permanent full-time role with a hybrid work model and professional growth opportunities.
- Other info: Collaborate with diverse stakeholders in a supportive environment.
- Why this job: Make a real difference in community services by driving insights and improvements.
- Qualifications: Experience in customer experience and strong analytical skills.
The predicted salary is between 72000 - 88000 $ per year.
Mornington Peninsula Shire in Victoria is seeking a seasoned Customer Experience professional to lead and continually improve the Council’s Voice of Customer program.
You will analyse feedback and service data, develop reports, and present insights to support evidence-based decisions.
You will collaborate with diverse stakeholders to embed insights into service design and drive continuous improvement in a hybrid, permanent full-time role.
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Voice of Customer Specialist in Mornington employer: Mornington Peninsula Shire
Mornington Peninsula Shire is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and community engagement. With flexible working arrangements and a commitment to professional growth, employees can thrive in their roles while contributing to the strategic outcomes of a diverse and beautiful region. The Shire's dedication to integrity, openness, and respect creates a supportive environment where every team member can make a meaningful impact.
Contact Details:
Mornington Peninsula Shire Recruitment Team
