Front Desk & Guest Experience Coordinator in Melbourne

Front Desk & Guest Experience Coordinator in Melbourne

Melbourne Full-Time 47250 - 57750 $ / year (est.) On-site
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At a Glance

  • Tasks: Provide top-notch customer service at Reception and manage administrative tasks.
  • Company: Join Moose Toys, a fun and innovative workplace dedicated to making kids happy.
  • Benefits: Enjoy competitive pay, wellness programs, and a Bring Your Pet to Work policy.
  • Other info: Diverse and inclusive environment with fantastic career growth opportunities.
  • Why this job: Be part of a playful culture where hard work meets fun and creativity.
  • Qualifications: 1-3 years in a similar role; great communication skills and a friendly attitude.

The predicted salary is between 47250 - 57750 $ per year.

Job Description - Front of House/Receptionist (PEO00000088)

Job Description

  • Front of House/Receptionist - ( PEO00000088 )
  • Description

ABOUT US

At Moose Toys we exist to make kids superhappy.

Recognised as one of the most innovative companies in the industry, we work seriously hard but fun remains at the heart of everything we do.

Playful with a Purpose, we live by our values which is why our team members consistently vote us a Great Place To Work.

We’ve won awards for our Diversity and Inclusion, and we host inspiring Health & Wellbeing thought leader events live in our magical Moose Melbourne office.

We invest heavily in all our learning and development and have a passionate and genuine commitment to our Net Zero sustainability targets.

Please visit our website and Linked In Life Page for more information on our amazing people and brands.

View our awesome video on our Linked In Life Page company/moose-toys/life/6c69e3e6-a410-4d96-82e8-829e6caf38d6/?view As Member=true

OUR CULTURE & THE MOOSE MAGIC

At Moose we are Playful with a Purpose.

We work hard at Moose but Fun is at the heart of everything we do.

Along with a competitive salary and generous performance-based bonuses, some of our other benefits include:

  • We're a certified Great Place to Work
  • Daily breakfast bar, fresh fruit and our own veggie garden
  • Regular social events and celebrations
  • Onsite fully serviced gym, circuit training & 1:1 PT
  • Yoga classes, Massages, Skin Checks and Flu Vax throughout the year
  • Bring Your Pet to Work program.
  • 2 x Wellbeing Days per year
  • School Holiday programs to support our working parents.
  • Amazing guest speakers and thought leaders that present live in our amazing offices.
  • On-site EV charging stations
  • Discounted private health insurance
  • Free Employee Assistance Program

ABOUT THE ROLE

Provide professional customer service at Reception, including the management of telephone calls, visitors and contractors, and associated administrative tasks.

Responsibilities

  • Answering and transferring all incoming calls.
  • Greeting and attending to visitors upon arrival.
  • Ensuring that the Reception area is immaculate at all times.
  • Booking local and international couriers
  • Management of all incoming and outgoing mail.
  • Maintaining and ordering office and stationery supplies.
  • Maintaining charity stock cupboards and preparation of charity hampers.
  • Ensuring the main lunchroom, kitchen and kitchenettes are cleaned and maintained daily.
  • Organising catering for internal and external meetings.
  • Updating online phone portal, staff phone list, swiped on data entry system and car registration lists.
  • Invoicing – reconciliation of daily invoices, Fed Ex, Australia Post and credit card statements into JDE and Concur.
  • Supporting Experience Manager with office maintenance and events as required.
  • People and Culture administration duties as requested.

ABOUT YOU

  • A minimum of 1-3 years’ experience in a similar role.
  • A relevant tertiary qualification preferred, but not essential
  • Excellent telephone technique and proficient in the use of a busy switchboard;
  • Working knowledge of Microsoft Office suite, including Outloo
  • Able to relate to others in a confident and polite manner.
  • Adapts well to changing prioroties and circumstances.
  • Communicates clearly and effectively.
  • ALL WELCOME

Just like our wide range and variety of brands, Moose embraces diversity and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability or any other legally protected status.

If you require any assistance to be included in our process, please contact , quoting the job title.

We move quickly at Moose, so please APPLY TODAY!

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Front Desk & Guest Experience Coordinator in Melbourne employer: Moose Enterprise Pty Ltd

Moose Toys is an exceptional employer that prioritises a fun and inclusive work culture, making it a certified Great Place to Work. With a strong commitment to employee wellbeing, the Melbourne office offers flexible working arrangements, regular social events, and extensive learning and development opportunities, all while supporting sustainability initiatives. Join us as a Sales Account and Operations Coordinator and be part of a dynamic team that values creativity and collaboration in driving growth across the Asia Pacific region.

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Contact Details:

Moose Enterprise Pty Ltd Recruitment Team

We think you need these skills to ace Front Desk & Guest Experience Coordinator in Melbourne

Customer Service
Telephone Technique
Switchboard Operation
Microsoft Office Suite
Administrative Skills
Attention to Detail
Communication Skills