At a Glance
- Tasks: Manage complex customer complaints and disputes, ensuring fair outcomes.
- Company: Join ING's Customer Excellence team in a supportive environment.
- Benefits: Flexible working arrangements and a focus on work-life balance.
- Other info: Opportunities for career growth in a dynamic team.
- Why this job: Make a real difference by resolving sensitive customer issues.
- Qualifications: Experience in dispute resolution and strong analytical skills.
The predicted salary is between 90000 - 110000 $ per year.
ING is seeking two External Dispute Resolution Case Managers to join the Customer Excellence team to resolve complex customer complaints, disputes and scam-related matters referred through external bodies such as AFCA.
In this role, you’ll manage some of ING’s most sensitive matters, investigate issues, analyze evidence, and work with stakeholders to deliver fair outcomes for customers and the business.
Roles are based in Sydney or Wyong and offer supportive, flexible working arrangements.
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