At a Glance
- Tasks: Welcome and seat guests, manage reservations, and ensure a smooth dining experience.
- Company: Mondrian Gold Coast, a luxury lifestyle hotel in Surfers Paradise.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Join a fun team that values friendship and support.
- Why this job: Be the face of an exciting dining experience and connect with guests.
- Qualifications: Experience in hosting or reservations, and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
Mondrian Gold Coast is a 208-room luxury lifestyle hotel in Surfers Paradise, part of the Ennismore family. Our dining venues are built on great food, sharp service and a bit of theatre, and the host stand is where that experience starts.
As Restaurant Host & Reservations, you’ll be the person who makes the room work. You’ll greet and seat guests with warmth, read the floor, and keep the reservations book clean, accurate and full. You’ll recognise our regulars and VIPs, remember the anniversary, and make sure the kitchen and floor team know what’s coming before it arrives. This is a hands-on role that sits between front of house and reservations, so you’ll spend part of your shift at the door and part of it managing bookings behind the scenes.
What you’ll do:
- Welcome, seat and farewell guests, setting the tone for every visit
- Manage reservations through SevenRooms, including the venue reservations inbox (our main booking channel) and online bookings
- Work alongside our AI phone reservations system, picking up calls and requests it escalates to the venue
- Complete the daily reservations clearing at three set points: before lunch service, at changeover, and at the end of night, so nothing is missed or double-booked
- Work with Venue Managers on table allocation, covers, pacing and seating plans
- Keep guest profiles up to date with preferences, allergies and special occasions, and drive our guest recognition and VIP program
- Handle guest feedback and concerns on the spot, and elevate when needed
- Support special events, private functions and other venues when required
What we’re looking for:
- Required:
- Hosting, reservations or front-of-house experience in a hotel, fine-dining or high-volume restaurant
- Comfortable using reservation or booking software
- Availability for rotating shifts, including evenings, weekends and public holidays
- Queensland RSA, or willingness to obtain one before starting
- Preferred:
- Experience with SevenRooms and/or Micros Simphony
- Luxury hotel or fine-dining background
- Experience running a busy door with walk-ins and a full book
How we work:
We live by five values: Tell it like it is, Have fun and make friends, I’ve got your back, Play to win, and Right here, right now. If you’re organised, calm under pressure, detail-obsessed and you genuinely enjoy people, you’ll fit right in.
Senior Venue Host employer: Mondrian
At Haven, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture, perfect for passionate culinary professionals. Located in the stunning Burleigh Heads, our team enjoys the unique advantage of working in a dynamic environment that celebrates local produce and seafood, while also benefiting from opportunities for personal and professional growth within the Mondrian Gold Coast family. Join us to lead a talented culinary team and create memorable dining experiences in a setting that truly embodies the coastal lifestyle.
