At a Glance
- Tasks: Make outbound calls to charity supporters and invite them to increase their donations.
- Company: Mondial Telephone Fundraising, a North Sydney agency supporting charities.
- Benefits: Earn $33.85/hour, enjoy paid training, and flexible shifts.
- Other info: Friendly team environment with ongoing coaching and support.
- Why this job: Make a real difference while developing your communication skills.
- Qualifications: High School Certificate and a passion for helping others.
The predicted salary is between 33 - 34 $ per hour.
About us
Mondial Telephone Fundraising is a North Sydney contact centre agency that partners with well-known Australian and New Zealand charities. We make outbound fundraising calls to donors of the charities we work alongside, thanking them for their support and inviting them to help even more.
About the role
In this outbound contact centre role, you’ll call supporters who already care about a cause. Your day will include:
- Making outbound calls to charity supporters across a range of campaigns
- Thanking supporters and sharing the impact of their giving
- Inviting supporters to increase their regular donation, start donating again if they’ve stopped, or begin donating on a regular basis
- Handling questions and objections with care, respect and honesty
- Accurately recording call outcomes and supporter details in our calling system
- Following each charity’s guidelines and fundraising compliance standards
- Working with your Team Leader to build your skills through ongoing coaching and feedback
Essentials
- Australian working rights
- A completed High School Certificate (or equivalent)
- Availability for at least 25 hours a week, including two weekday evenings until 8pm and every second Saturday (10am to 5pm)
- Able to work on site at our North Sydney office, just a short walk from the station
The qualities we look for
- You enjoy talking with people and can communicate clearly and warmly over the phone
- You're comfortable using a computer and take care to get the details right
- You're keen to learn, open to feedback and want to grow your skills
- You care about making a difference for people and causes
No fundraising or contact centre experience? No problem
Our three days of paid training and ongoing coaching will give you everything you need to succeed.
Why you'll love working with us
- Hourly pay of $33.85, with no commission, so you know exactly what you'll earn
- Three days of fully paid training, so you feel ready and confident before your first call
- Ongoing coaching and support from experienced Team Leaders
- Have a say in your shifts each week by submitting your availability (within our minimum hours and business needs)
- Paid fortnightly
- No Sunday work
- A friendly, welcoming team in an office a short walk from North Sydney train station, Victoria Cross Metro station and local bus stops
- Meaningful work, helping charities raise vital funds for the causes they support
Telephone Fundraiser / Contact Centre Officer in North Sydney employer: Mondial telephone fundraising
Mondial Telephone Fundraising offers a supportive work environment with ongoing training and coaching to help employees develop their skills. The company values the contributions of its staff, providing opportunities to engage with charity supporters and make a positive impact. Employees can expect to work in a collaborative atmosphere that emphasizes respect and care in all interactions.
Contact Details:
Mondial telephone fundraising Recruitment Team
