At a Glance
- Tasks: Lead and enhance training operations for a fast-growing online education company.
- Company: Join Moncel, a dynamic player in the online education sector with a global presence.
- Benefits: Enjoy fully remote work, flexible hours, and access to professional development resources.
- Other info: Be part of a company committed to community support and charitable activities.
- Why this job: Make a real impact in online training while collaborating with a diverse team.
- Qualifications: Experience in operations management and knowledge of Australian compliance regulations required.
The predicted salary is between 49500 - 60500 $ per year.
Moncel is one of the fastest growing companies in the online education space. With 7 international brands and operations in Canada, Australia, and the United States, we are an exciting blend of the technology and learning sectors. Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest standard of online training to the food and hospitality sectors worldwide. Over the last decade, our start-up has grown from a small team of two in Brisbane, Australia to a global group determined to improve the way online education is performed. In addition to our business goals in commercial training and education services, we are proud of our commitments to charitable activities. Moncel regularly engages with and donates to organizations that support the community in the area of public health, as well as helping feed tens of thousands of people each year.
About the Role
The Interim Training Operations Manager joins the Operations and Service team in Moncel's Australian business unit for a 12-month fixed-term contract covering maternity leave. Reporting to the Vice President of Finance and Operations, this role collaborates with Technology and Product teams on platform issues and with Client Support on customer matters. It engages external partners and regulators for food safety, responsible service of alcohol, and workplace health and safety training. The manager drives Australian operations in a distributed, asynchronous first organisation.
What You'll Be Doing
- Monitor the operational health of Australian training delivery for multiple brands
- Oversee course enrollment, completion processing, and certificate issuance workflows
- Identify and resolve operational issues and escalate when needed
- Ensure compliance with food safety, responsible service of alcohol, and workplace safety regulations
- Manage relationships with training partners, content providers, and regulators
- Collaborate with Client Support to address customer issues and track satisfaction trends
- Produce regular operational reports on seat volumes and compliance metrics
- Maintain and enhance process documentation for handover readiness
What You Have
- Proven experience in operations management for training or compliance functions
- Knowledge of Australian regulatory frameworks for food safety, responsible service of alcohol, and workplace safety
- Skill in producing structured reports using spreadsheet tools
- Proficiency with process documentation and knowledge management platforms
- Experience managing external stakeholder relationships and escalations
- Strong written communication and attention to detail
- Ability to work independently in a distributed, asynchronous first environment
Your Qualifications
- Bachelor's degree in business, operations, or a related field, or equivalent industry experience
- At least five years of experience in operations management within a training or compliance environment
- Demonstrated understanding of regulated training delivery and certification processes
- Proven record of creating clear and accessible standard operating procedures
- Experience collaborating with cross-functional teams in a remote setting
- Strong analytical skills with experience in data reporting cycles
- Track record of adapting to technology transitions and process changes
What we're offering:
- Fully remote work with flexible hours
- Lead and improve critical operations in a growing business
- Collaborate with a diverse, distributed team
- Access professional development resources and tools
- Contribute lasting process improvements and documentation excellence
Interview Process
The hiring process at Moncel is designed to select the best candidates for a high-performance team. It starts with an initial screening interview to gauge qualifications and fit. We then delve into a detailed evaluation of skills and past experiences, including aptitude and practical skills testing. Candidates are also required to provide a comprehensive work history, ensuring a transparent understanding of their professional journey. The final stage involves senior management focusing on cultural fit and alignment with our core values. This thorough process is key to maintaining our high standards and finding candidates who embody our ethos and objectives.
Please Note
At Moncel, we are proud to be an equal opportunity employer. We welcome and actively encourage applications from individuals of all backgrounds, experiences, and lifestyles. If you require accommodations at any stage of our virtual interview process, please don't hesitate to contact our Human Resources team. We are committed to providing an inclusive and accessible candidate experience. All applicants must be legally authorized to work in Australia. Unfortunately, candidates who do not meet this requirement will not be considered for the position.
Interim Training Operations Lead – Australia (Remote) in Sydney employer: Moncel Australia
Moncel is an exceptional employer, offering a fully remote work environment with flexible hours that empowers employees to lead and improve critical operations in a rapidly growing online education sector. Our inclusive work culture fosters collaboration among a diverse, distributed team while providing access to professional development resources, ensuring that every team member has the opportunity to grow and contribute to meaningful process improvements.
