Moncel is one of the fastest growing companies in the online education space. With 7 international brands, and operations in Canada, Australia, and the United States, we are an exciting blend of the technology and learning sectors. Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest standard of online training to the food and hospitality sectors worldwide.
Over the last decade our start-up has grown from a small team of two in Brisbane, Australia to a global group determined to improve the way online education is performed.
In addition to our business goals in commercial training & education services, we are proud of our commitments to charitable activities. Moncel regularly engages with and donates to organizations that support the community in the area of public health, as well as helping feed tens of thousands of people each year.
About the Role
The Interim Training Operations Manager joins the Operations and Service team in Moncel's Australian business unit for a 12-month fixed-term contract covering maternity leave. Reporting to the Vice President of Finance and Operations, this role collaborates with Technology and Product teams on platform issues and with Client Support on customer matters. It engages external partners and regulators for food safety, responsible service of alcohol, and workplace health and safety training. The manager drives Australian operations in a distributed, asynchronous first organisation.
What You'll Be Doing
Monitor the operational health of Australian training delivery for multiple brands
Oversee course enrollment, completion processing, and certificate issuance workflows
Identify and resolve operational issues and escalate when needed
Ensure compliance with food safety, responsible service of alcohol, and workplace safety regulations
Manage relationships with training partners, content providers, and regulators
Collaborate with Client Support to address customer issues and track satisfaction trends
Produce regular operational reports on seat volumes and compliance metrics
Maintain and enhance process documentation for handover readiness
What You Have
Proven experience in operations management for training or compliance functions
Knowledge of Australian regulatory frameworks for food safety, responsible service of alcohol, and workplace safety
Skill in producing structured reports using spreadsheet tools
Proficiency with process documentation and knowledge management platforms
Experience managing external stakeholder relationships and escalations
Strong written communication and attention to detail
Ability to work independently in a distributed, asynchronous first environment
Your Qualifications
Bachelor's degree in business, operations, or a related field, or equivalent industry experience
At least five years of experience in operations management within a training or compliance environment
Demonstrated understanding of regulated training delivery and certification processes
Proven record of creating clear and accessible standard operating procedures
Experience collaborating with cross functional teams in a remote setting
Strong analytical skills with experience in data reporting cycles
Track record of adapting to technology transitions and process changes
What we're offering:
Fully remote work with flexible hours
Lead and improve critical operations in a growing business
Collaborate with a diverse, distributed team
Access professional development resources and tools
Contribute lasting process improvements and documentation excellence
Interview Process
The hiring process at Moncel is designed to select the best candidates for a high performance team. It starts with an initial screening interview to gauge qualifications and fit. We then delve into a detailed evaluation of skills and past experiences, including aptitude and practical skills testing. Candidates are also required to provide a comprehensive work history, ensuring a transparent understanding of their professional journey. The final stage involves senior management focusing on cultural fit and alignment with our core values. This thorough process is key to maintaining our high standards and finding candidates who embody our ethos and objectives.
Please Note
At Moncel, we are proud to be an equal opportunity employer. We welcome and actively encourage applications from individuals of all backgrounds, experiences, and lifestyles. If you require accommodations at any stage of our virtual interview process, please don't hesitate to contact our Human Resources team at **@moncel.com. We are committed to providing an inclusive and accessible candidate experience.
All applicants must be legally authorized to work in either Australia. Unfortunately, candidates who do not meet this requirement will not be considered for the position.
As part of our employment verification process, we may contact your current and/or previous employers to confirm your resignation, including your last working day.
AI in Recruitment
At Moncel, we thoughtfully integrate artificial intelligence (AI) into our recruitment process to improve efficiency and enhance the candidate experience. AI tools may be used to support administrative and repetitive tasks such as drafting preliminary job descriptions, generating initial interview questions, and occasionally identifying potential candidates. Importantly, AI is never used to make final hiring decisions. All key hiring decisions are made by our team, guided by standardized processes designed to minimize bias and uphold fairness throughout the recruitment journey.
We are committed to the responsible and transparent use of AI in alignment with industry best practices and evolving legal standards. Our recruitment practices are regularly reviewed and refined to ensure they continue to prioritize equity, integrity, and a positive experience for all applicants.
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Interim Training Operations Lead – Australia (Remote) in Newcastle employer: Moncel Australia
Moncel is an exceptional employer, offering a fully remote work environment with flexible hours that empowers employees to lead and improve critical operations in a rapidly growing online education sector. Our inclusive work culture fosters collaboration among a diverse, distributed team while providing access to professional development resources, ensuring that every team member has the opportunity to grow and contribute to meaningful process improvements.
