At a Glance
- Tasks: Support patients on their fertility journey with exceptional service and attention to detail.
- Company: Join Monash IVF Group, a leader in reproductive care and compassionate support.
- Benefits: Enjoy professional development, wellness programs, and discounts on services.
- Other info: Be part of a supportive community dedicated to empowering individuals.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: Experience in medical settings, strong communication skills, and a caring attitude.
The predicted salary is between 45000 - 55000 $ per year.
Monash IVF Group are leading the future of reproductive care. At Monash IVF Group we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone's chance of having a family.
The reality is, we know starting a family isn't always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. That's why it's so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference.
A role with purpose: As Patient Services Coordinator, you will be the first person patients meet when they engage with our Southport clinic. Through exceptional customer service, empathy, and attention to detail, you will play a vital role in supporting patients throughout their fertility journey and directly enhancing their experience with Monash IVF Group.
This role works across a rotating roster: Monday to Friday between 6:00am and 5:00pm, Rotating Saturdays from 6:00am to 12:00pm.
Key Responsibilities:
- Deliver high-quality administrative support to patients and internal and external stakeholders.
- Provide an outstanding patient experience at every interaction.
- Manage patient appointments and clinic schedules.
- Triage incoming calls and emails efficiently and professionally.
- Maintain accurate patient information within clinical management systems.
- Prepare financial quotations and discuss treatment costs with patients, ensuring clear understanding of financial obligations.
- Process Medicare claims, medical billing, and receipting in line with clinic requirements.
- Support the smooth day-to-day operations of a busy fertility clinic.
About You:
We're looking for someone who is caring, detail-oriented, and thrives in a fast-paced healthcare environment. Ideally, you will have:
- Experience handling a busy phone switchboard in a professional setting.
- Previous experience in a busy medical practice preferably with IVF experience.
- Previous experience with Medicare, medical billing and receipting.
- Excellent communication skills across all channels.
- Strong attention to detail, with proven ability to multitask, prioritise competing demands, and work accurately in a fast-paced environment.
- A collaborative approach and ability to work within a multi-disciplinary team.
- Experience managing the financial aspects of patient services, including quotations, billing, receipting and cost discussions with patients (desirable).
- The ability to apply patient-centric principles: Empathy, Entrust, Engage, Empower, Expectation (5E's).
Why work for us?
At Monash IVF Group, we are more than just a workplace — we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting edge technology meets compassionate care.
We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Monash IVF Group values each and every one of our employees. Leading the evolution of care means caring for our people. We ensure all employees feel included, supported and valued.
Being part of the Monash IVF Group gives you access to many benefits, including the following:
- A Learning & Development Framework that supports your professional development.
- Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
- Discounts on MIVFG fertility and ultrasound services.
- Paid IVF Leave and paid Parental and Partners Leave.
- Access to Fitness Passport Gym Membership.
- Celebrate successes through our Internal Recognition Program.
- Benefit from our Employee Referral Program when you bring great talent onboard.
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Should you require any modifications to the recruitment/interview process, please email ***********@monashivfgroup.com.
Patient Services Coordinator in Gold Coast employer: Monash IVF Group
At Monash IVF, we pride ourselves on being more than just a workplace; we are a vibrant community dedicated to transforming reproductive care. Our Clayton clinic offers state-of-the-art facilities and a culture that prioritises employee growth, well-being, and work-life balance, ensuring that our team members feel valued and empowered. With extensive learning opportunities, a supportive environment, and benefits like paid parental leave and fitness memberships, joining us means making a meaningful impact while thriving both personally and professionally.
