Patient Experience Coordinator

Patient Experience Coordinator

Full-Time 49500 - 60500 $ / year (est.) On-site
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At a Glance

  • Tasks: Welcome patients and support their fertility journey with exceptional service.
  • Company: Monash IVF Group, a leading fertility clinic on the Gold Coast.
  • Benefits: Flexible hours, supportive team environment, and career development opportunities.
  • Other info: Rotating roster includes early mornings and Saturdays.
  • Why this job: Make a real difference in people's lives while working in a compassionate care culture.
  • Qualifications: Strong communication skills and attention to detail required.

The predicted salary is between 49500 - 60500 $ per year.

Monash IVF Group in Southport (Gold Coast) is seeking a Patient Services Coordinator to welcome patients and support their fertility journey with exceptional service and attention to detail at our busy clinic.

You will manage appointments, triage calls, handle patient information in clinical systems, discuss costs, and assist with Medicare billing while contributing to a compassionate care culture.

This role operates on a rotating roster including early mornings and Saturdays.

Patient Experience Coordinator employer: Monash IVF Group

At Monash IVF, we pride ourselves on being more than just a workplace; we are a vibrant community dedicated to transforming reproductive care. Our Clayton clinic offers state-of-the-art facilities and a culture that prioritises employee growth, well-being, and work-life balance, ensuring that our team members feel valued and empowered. With extensive learning opportunities, a supportive environment, and benefits like paid parental leave and fitness memberships, joining us means making a meaningful impact while thriving both personally and professionally.

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Contact Details:

Monash IVF Group Recruitment Team

We think you need these skills to ace Patient Experience Coordinator

Customer Service
Attention to Detail
Appointment Management
Call Triage
Clinical Systems Proficiency
Cost Discussion
Medicare Billing Assistance