Administration Officer in Melbourne

Monash Health exists to reimagine care, so that people can live their best lives. We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

At Monash Health, our Specialist Consulting Administration teams play a vital role in delivering exceptional patient care. As the central coordination point for outpatient services, our teams support thousands of patients by managing referrals, coordinating appointments, maintaining accurate records and ensuring clinics run efficiently. Every phone call answered, appointment scheduled and referral processed contributes to a positive patient experience and supports clinicians to deliver the best possible care.

We are seeking organised, customer-focused Administration Officers to join our Specialist Consulting teams across multiple Monash Health sites. As a key member of our administration workforce, you will be part of a large and supportive team that helps patients navigate their outpatient journey with confidence and ease. Whether you're assisting callers, coordinating appointments or supporting clinic operations, you'll play an important role in providing a professional and compassionate service.

• Multiple ongoing opportunities available:
• Full-time and part-time positions available (minimum three shifts per week)
• Casual positions available across multiple teams and locations
• Daytime shifts, Monday to Friday, with rotating start and finish times
• Flexible working arrangements may be available following training (site dependent)

Depending on the team and location, your responsibilities may include:

• Managing high volumes of inbound and outbound calls
• Supporting Release of Information enquiries and requests
• Providing professional reception and front-of-house services
• Processing internal and external referrals
• Coordinating patient appointments, including interpreter and transport bookings
• Liaising with patients, clinicians and internal departments to support timely care
• Preparing, maintaining and updating electronic patient records
• Scanning, indexing and uploading patient documentation within required timeframes
• Accurate data entry across systems including iPM and SMR
• Billing, receipting and payment reconciliation
• Ensuring outpatient activity data meets reporting and compliance requirements
• Preparing and distributing correspondence and referral updates
• Supporting referring practitioners with patient and appointment information
• Maintaining confidentiality and compliance with organisational policies and procedures

You are a proactive and adaptable administrator who thrives in a busy environment and enjoys helping people. You bring excellent customer service skills, strong attention to detail and the ability to manage competing priorities while maintaining professionalism and accuracy. To be successful in this role, you will have:

• Experience in administration, customer service or a similar role
• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• The ability to manage high-volume workloads calmly and efficiently
• Exceptional attention to detail and data accuracy
• Confidence learning new systems and processes quickly
• A professional approach and commitment to confidentiality
• Flexibility to work varying start and finish times across daytime hours

Previous experience in healthcare, outpatient services, medical administration or a high-volume contact centre environment will be highly regarded but is not essential.

When you join Monash Health, you'll become part of one of Victoria's largest and most respected healthcare providers while building a rewarding career that makes a genuine difference to the community. We offer:

• Salary packaging benefits to increase your take-home pay
• Subsidised staff parking at selected sites
• Access to on-site gym facilities at selected locations
• Flexible working arrangements where applicable
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• A supportive, inclusive and collaborative team culture
• Meaningful work that directly contributes to better patient outcomes

For a confidential discussion and to explore this opportunity further, please get in touch with our Senior Administration Managers as outlined below: At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation and ensuring every appointment reflects our commitment to equity, transparency and excellence. You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what we do. We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.