At a Glance
- Tasks: Lead and coach a dynamic team to enhance customer experience and achieve KPIs.
- Company: Momentum Energy, a forward-thinking energy provider in Australia.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a vibrant team focused on continuous improvement and compliance.
- Why this job: Make a real difference in customer care while developing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities.
The predicted salary is between 81000 - 99000 $ per year.
Momentum Energy Pty Ltd in Australia is seeking a Customer Care Team Leader to drive performance in the Contact Centre, deliver on KPIs, and lead a hands-on team across frontline operations. You will partner with leaders to ensure an outstanding customer experience and continuous improvement across processes and people.
The role emphasizes coaching, development, and building capability while maintaining compliance with safety and regulatory requirements.
Customer Care Team Leader — Lead, Coach & Elevate CX in Brisbane employer: Momentum Energy Pty Ltd
Momentum Energy is an exceptional employer that prioritises a culture of belonging and inclusivity, making it a fantastic place for individuals from diverse backgrounds to thrive. Located in the heart of Collins Street, our flexible work environment supports various working styles while offering competitive remuneration and comprehensive employee benefits, including wellness coaching and a commitment to renewable energy initiatives. We are dedicated to fostering growth and balance in our employees' lives, ensuring that everyone feels valued and empowered to contribute to our mission of simplifying energy for customers.
