- Manage large amounts of incoming phone calls..
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Requirements
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
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Customer Support Representative in Melbourne employer: MOL Electronics
MOL Electronics offers a dynamic work environment where employees can build sustainable relationships with customers and enhance their communication skills. The company values strong customer support experience and provides opportunities for professional growth through hands-on training and development. Employees are encouraged to engage in open communication, fostering a collaborative workplace culture.
