At a Glance
- Tasks: Manage client onboarding, scheduling, and ensure exceptional service delivery.
- Company: Mobile Rehab, a leader in mobile allied health services.
- Benefits: Flexible working arrangements, supportive team culture, and on-site parking.
- Other info: Join a dynamic team with a focus on well-being and professional growth.
- Why this job: Make a real difference in clients' lives while growing your career.
- Qualifications: 3+ years in customer service or admin roles, ideally in health or community care.
The predicted salary is between 49500 - 60500 $ per year.
Mobile Rehab is an established provider of allied health services, encompassing physiotherapy, occupational therapy, podiatry, dietetics, and remedial massage therapy.
Our clinicians deliver specialised, mobile care to clients directly within their homes.
The Opportunity
Become part of a tight-knit, supportive team where your efforts have a direct and meaningful impact.
Built on a foundation of mutual respect, flexible working arrangements, and active peer support, Mobile Rehab brings together three decades of industry experience with a contemporary workplace culture that values your well-being as highly as our clients'.
The Client Services Officer plays a pivotal role in ensuring the delivery of exceptional service to our clients.
Based in Stafford with on-site parking, this position is responsible for facilitating client onboarding, maintaining efficient appointment scheduling, overseeing funding approvals and service agreements and delivering exceptional customer service.
Key Responsibilities
- Client Onboarding, Intake & Scheduling: Manage client intake and onboarding processes from initial enquiry to first appointment .
- Funding & Documentation
Compliance: Prepare, verify, and execute service agreements, service quotes, and funding checks across Support at Home, DVA, NDIS and private funding streams .
Maintain accurate records of client information, funding allocations, and approved treatment plans in the client management database .
- Stakeholder Liaison & Relationship
Management: Respond promptly and empathetically to enquiries via phone, email, and digital channels while fostering strong external B2B relationships .
- Serve as a trusted advisor and escalation point, resolving complex enquiries with empathy, composure, and a dedicated focus on client outcomes
Selection Criteria
- Experience:3+ years of experience in customer service, administrative coordination, or intake roles within health, disability, community care, or aged care sectors .
- Funding scheme knowledge is highly desirable .
- Strong proficiency in CRM systems, client databases, and scheduling software, with a proven ability to maintain high data accuracy and attention to detail in a fast-paced, high-volume environment .
- Exceptional written and verbal communication skills, with demonstrated capability in building rapport and engaging effectively with varied stakeholders .
Requirements
- Police Clearance (or ability to obtain one)
- NDIS Worker Screening (or ability to obtain one)
- #J-18808-Ljbffr
Client Services Officer in Brisbane employer: Mobile Rehab
At Mobile Rehab, we pride ourselves on being an exceptional employer that prioritises the well-being of our team as much as our clients. Located in Stafford, our supportive work culture fosters collaboration and flexibility, allowing you to thrive while making a meaningful impact in the lives of those we serve. With over three decades of industry experience, we offer ample opportunities for professional growth and development within a dynamic environment that values mutual respect and active peer support.
