Client Relations Representative
Gold Coast 62 Monash Road Pty
Want to help Aussie families build a better financial future whilst working in a FUN, professional and supportive team?
We are looking for a motivated and enthusiastic Client Relations Representative who loves helping people and delivering exceptional customer service!
Our vibrant family business, Certainty Wealth, has grown significantly over the past 16 years and now operates on a national scale. We're proud to help hardworking Aussie families build wealth through property investment. We love the team we've built and take pride in our work hard, play hard culture, regular social events and celebrating our wins together!
About the Role:
As our Client Relations Representative, you'll be a key point of contact for our clients, ensuring they feel supported, informed and valued throughout their journey with Certainty Wealth.
Working closely with our internal teams, you'll build strong client relationships, manage enquiries and ensure a seamless client experience.
Key Responsibilities:
- Building and maintaining strong client relationships.
- Responding to client enquiries and providing exceptional customer service.
- Proactively following up on outstanding client matters.
- Working with internal teams to ensure a smooth client experience.
- Maintaining accurate client records and updating CRM systems.
- Identifying opportunities to improve the client experience.
About You:
- A natural people person who loves building relationships.
- Excellent communication skills and a confident telephone manner.
- A positive attitude and strong work ethic.
- Highly organised with great attention to detail.
- Proactive, motivated and able to manage competing priorities.
- Confident using computer systems and learning new processes.
- A team player who takes ownership and gets things done.
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