At a Glance
- Tasks: Lead a dynamic customer service team and drive business growth in the NT.
- Company: mlcoa, part of the MedHealth group, values integrity and collaboration.
- Benefits: Inclusive workplace, professional development, and a supportive team environment.
- Other info: Join a diverse team committed to exceptional customer experiences.
- Why this job: Make a real impact on health outcomes while fostering strong client relationships.
- Qualifications: Leadership experience in medical services and excellent communication skills.
The predicted salary is between 82800 - 101200 $ per year.
At mlcoa, we help organisations improve life, health and employment outcomes while never losing sight of the individual. You’ll be part of a business that values integrity, quality, expertise and finding solutions, within the broader MedHealth group where inclusion, collaboration and empathy are central to how we work.
You’ll support a customer service team, build strong relationships with clients and work closely with senior leaders to drive exceptional service and business growth.
What you'll be doing
Reporting to the Operations Manager you will:
- Lead, support and develop the Customer Service team to deliver a consistently high standard of service
- Oversee daily activities, workloads and service delivery to support team productivity and efficiency
- Build strong, trusted relationships with NT customers through proactive engagement, training and ongoing support
- Monitor service standards and ensure client SLAs and contractual requirements are met
- Work collaboratively with operational teams to resolve customer issues and complaints effectively
- Support recruitment, onboarding, training and development of team members
- Work with the General Manager and Operations Manager to support business growth initiatives
- Monitor customer and industry trends and identify opportunities for continuous improvement
- Promote strong governance, quality and compliance across day-to-day operations
- Foster an inclusive, collaborative and supportive team environment.
Qualifications
What we're looking for:
- Leadership experience within a medical or related industry, with exposure to commercial and operational service delivery
- Demonstrated customer relationship management experience
- Strong commercial acumen and a results-focused approach
- Excellent communication, influencing and stakeholder management skills
- A supportive and values-led leadership style
- Strong organisational skills and the ability to manage competing priorities
- Advanced Microsoft Office skills
- A genuine commitment to delivering an exceptional customer experience.
You are welcome here. Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.
Business Manager in Darwin employer: mlcoa
At mlcoa, we pride ourselves on being an exceptional employer that champions integrity, quality, and collaboration. Our inclusive work culture fosters personal and professional growth, providing employees with opportunities to develop their skills while making a meaningful impact in the health and employment sectors. Located in the NT, our team thrives in a supportive environment where diverse perspectives are valued, ensuring that everyone feels welcome and empowered to contribute to our mission.
