Job Description - Advanced Case Management Principal Consultant (2600002H)
Job Description
Advanced Case Management Principal Consultant - (2600002H)
Job
Full-time | Permanent
Job Level Job Posting
27-Jul-2026, 6:41:02 AM
Unposting Date
26-Aug-2026, 1:59:00 PM
Primary Location
AU-VIC-Melbourne
The Opportunity
Join our Advanced Case Management team as the senior technical authority for complex, sensitive, and high-risk claims. This is an exciting opportunity to influence claim outcomes, provide strategic guidance, and partner with key stakeholders to manage risk while delivering fair and consistent customer outcomes.
How Will You Make an Impact?
- Lead and oversee the management of complex and high-risk claims.
- Provide expert guidance on investigations, claim strategies, and decision-making.
- Partner with Legal and specialist teams to manage risk and achieve defensible outcomes.
- Identify emerging trends and risks across the claims portfolio.
- Drive technical excellence and continuously improve claims practices across the team.
About You
You are a seasoned claims professional who thrives in a technically challenging environment. You bring exceptional judgement, strong stakeholder management skills, and a passion for delivering quality outcomes while supporting the development of others.
You'll Bring
- Extensive experience managing complex insurance claims and investigations.
- Strong understanding of regulatory, legal, and compliance frameworks.
- Exceptional analytical and decision-making capability.
- Experience influencing and partnering with senior stakeholders.
- A proven ability to coach, mentor, and uplift technical capability.
- A proactive mindset with a strong focus on risk identification and continuous improvement.
If you're looking for an opportunity to apply your expertise, influence strategic outcomes, and elevate technical excellence, we'd love to hear from you.
Advanced Case Management Principal Consultant employer: MLC Life Insurance
At MLC Life Insurance, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and wellbeing. With flexible working arrangements and a commitment to celebrating diversity, we empower our team members to thrive while making a meaningful impact in the lives of Australians. Join us in a role where your analytical skills will drive customer retention strategies, all within a company that values high performance and community contribution.
