At a Glance
- Tasks: Deliver exceptional service to B2B customers and manage the order process.
- Company: Join Mitsubishi Heavy Industries, a leader in air conditioning solutions.
- Benefits: Enjoy hybrid work options, discounts at 400+ retailers, and ongoing career development.
- Other info: Opportunity for permanent role after 12-month contract with excellent growth potential.
- Why this job: Be part of a supportive team that values innovation and customer focus.
- Qualifications: 3 years in B2B customer service and strong problem-solving skills required.
The predicted salary is between 59400 - 72600 $ per year.
- Mitsubishi Heavy Industries Air Conditioning Australia - Regents Park NSW
- 7mo ago , from Mitsubishi Heavy Industries Air Conditioning Australia
About the Company
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia's leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems.
In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia's Best Brand of Air Conditioner for six (6) years in a row.
As the most independently awarded brand of Air Conditioners, they are the Experts in Air.
The Opportunity
We're looking for an experienced and customer-focused professional to join our friendly and energetic Customer Care team.
This 12-month contract role offers the chance to become a permanent part of the business for the right candidate.
Based at our Regents Park head office, you'll deliver best-in-class service to our B2B customers while working closely with Sales, Logistics, and 3PL teams to ensure orders are fulfilled on time and to the highest standard.
- What You'll Be Doing
- Managing the full quote-to-cash order process.
- Delivering exceptional service to our B2B customers via phone and email.
- Proactively tracking and managing orders to ensure on-time fulfilment.
- Handling customer cases from initial enquiry through to resolution.
- Collaborating with Sales, Supply Chain, and 3PL partners to expedite customer needs.
What We're Looking For
- Full Australian working rights (essential).
- At least 3 years’ experience in B2B customer service.
- Proficiency with ERP systems (Business Central experience highly regarded).
- Understanding of supply chain, warehouse, and logistics processes.
- Strong problem-solving, multitasking, and time management skills.
- Excellent communication, conflict resolution, and complaint management abilities.
Why Join MHIAA?
- Ongoing learning and development opportunities to support your career growth.
- Access to Perks Plus – discounts at 400+ ANZ retailers.
- Hybrid working options for better work-life balance.
- Access to our Employee Assistance Program (EAP).
- A collaborative, supportive culture that values inclusion and innovation.
At MHIAA, we are committed to creating an inclusive, safe, and supportive workplace.
As a global leader in air-conditioning, we pride ourselves on innovation, customer focus, and empowering our people to succeed.
Please note: the successful candidate will be required to undergo relevant background checks, which may include a National Police Check, VEVO Check, and professional references.
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Customer Care Consultant in Cumberland employer: Mitsubishi Heavy Industries Air Conditioning Australia
Mitsubishi Heavy Industries Air-Conditioners Australia is an exceptional employer, offering a dynamic work environment in Regents Park, NSW, where innovation meets collaboration. With a strong focus on employee growth through ongoing learning opportunities and a supportive team culture, employees enjoy competitive salaries, additional leave benefits, and access to exclusive discounts. Join a company that not only leads the HVAC industry but also values its people, making it a rewarding place to build your career.
Contact Details:
Mitsubishi Heavy Industries Air Conditioning Australia Recruitment Team
