Technical Support Representative - Timber Construction
MiTek Asia Pacific, part of the global MiTek® Group and a Berkshire Hathaway company, is a leader in building technology. We deliver integrated software, engineered products, services, and automation solutions that support better ways to design, make and build.
Learn more at www.MiTek.com.au.
About the role
This position is scheduled to commence in January 2027.
MiTek is looking for a curious, practical Technical Support Representative to support customers across Australia and New Zealand using our specialist design and manufacturing software.
This is more than a traditional IT helpdesk role. You’ll investigate software, design and modelling issues, understand what the customer is trying to achieve, and work through problems logically to find practical solutions.
Experience in Australian construction, timber framing, frame and truss, drafting, CAD, engineering or building products would be highly regarded, but it is not essential.
If you come from a different technical background and are a strong, methodical problem solver who enjoys learning and helping customers, we’d still like to hear from you.
What you'll do
Help customers troubleshoot and resolve issues across the MiTek Software Suite.
Investigate software, design, modelling, configuration and system-related problems.
Use structured troubleshooting to identify the cause and guide customers towards practical solutions.
Maintain clear and accurate case records, investigations and resolutions.
Work with technical specialists, Product, Software Quality and Development teams on more complex issues.
Contribute to knowledge articles, training resources and continuous improvement.
What we're looking for
Above all, we’re looking for someone who can think logically, investigate methodically and communicate clearly with customers.
Experience in one or more of these areas would be an advantage:
Australian building, construction, timber framing or frame and truss
CAD, drafting, design or engineering
Building products or manufacturing
Application or software support
Technical customer service
MiTek or similar design, engineering or fabrication software
A technical qualification in construction, engineering, drafting, IT or a related field is beneficial, but relevant practical experience is equally valued.
You might currently be a...
Frame & Truss Detailer | CAD Operator | Draftsperson | Construction Technician | Graduate Engineer | Building Industry Professional | Application Support Specialist | Technical Customer Service Representative | IT Helpdesk Technician
If your background has taught you how to investigate problems, understand technical information and help people find solutions, your skills could transfer well to this role.
Develop specialist knowledge in construction technology and software.
Receive structured onboarding, product training and ongoing development.
Work with technology used across the building industry.
Build skills across customer support, software, design and problem-solving.
Flexible working arrangements.
Competitive remuneration.
EAP access, onsite parking, gym and shower facilities.
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Technical Support Representative - Timber Construction employer: MiTek
MiTek Asia Pacific is an exceptional employer that prioritises the health and safety of its employees while fostering a culture of continuous improvement and collaboration. With modern offices located in Dandenong South, employees benefit from onsite amenities such as a gym and wellness classes, alongside access to professional development opportunities and mental health support. Joining MiTek means being part of a forward-thinking team dedicated to creating safer work environments across Australia and New Zealand.
