At a Glance
- Tasks: Help individuals regain financial control and build a stable future through counselling and advocacy.
- Company: Join Mission Australia, a community dedicated to ending homelessness and supporting those in need.
- Benefits: Earn $50.58 per hour plus super, with not-for-profit salary packaging and extra leave options.
- Other info: Inclusive culture that values diversity and offers professional growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Diploma in Financial Counselling and experience in financial services required.
The predicted salary is between 50.58 - 50.58 $ per hour.
Location: Lismore, North Coast, NSW
Part time: 14 to 21 Hours per week
Hourly Rate: $50.58 + Super + Not for Profit Salary Packaging
Make a meaningful difference to the lives of Australians in need!
Your Opportunity
Are you passionate about helping people regain control of their finances and build a stable future? Join our Financial Counselling Service, a free and confidential program supporting individuals and families experiencing financial hardship, including issues related to problem gambling.
We’re looking for a Financial Counsellor who can provide compassionate, practical support across the North Coast NSW through online, phone, and face‐to‐face services. In this role, you’ll help clients understand their financial options, resolve financial problems, and build long‐term financial capability. You’ll work with a diverse client base, providing counselling, advocacy, and education to support financial wellbeing.
Your key responsibilities will be to:
- Provide face to face and telephone financial counselling to individual clients and families.
- Advocate and negotiate on behalf of clients.
- Liaise with financial institutions, government bodies and ombudsman to resolve issues.
- Arrange appropriate referrals for clients within the service or to other services as required.
- Build caring, supportive and professional relationships with clients.
- Educate clients about their financial rights and responsibilities.
- Facilitate community education sessions on financial hardship and problem gambling.
- Co-facilitate sessions with therapeutic gambling counsellors where appropriate.
- Support community awareness initiatives on problem gambling.
- Keep accurate records and comprehensive database entries.
- Undertake quantitative and qualitative reporting to the organisation’s management team.
Requirements for Success
- Diploma in Financial Counselling and Associate or Accredited Membership with FCAN.
- Previous experience in financial counselling or a financial services organisation.
- Demonstrated ability to engage in financial assessment and provide financial counselling.
- Sound knowledge of the relevant legislation and information pertaining to financial issues including current debt practices, bankruptcy legislation and consumer credit law.
- A current NSW Drivers Licence.
- Confident presenting on financial and gambling‐related issues.
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Your benefits
- Rewarding work – every day you know you’re making a real difference.
- Not-for-profit salary packaging, reducing your tax.
- Free external, confidential counselling and access to chaplaincy support.
- Volunteering opportunities.
- Opportunity to purchase additional annual leave.
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off.
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au.
How to apply
Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered.
Financial Counsellor employer: Mission Australia
At Mission Australia, we pride ourselves on being an exceptional employer dedicated to making a meaningful difference in the lives of Australians in need. Our inclusive and innovative work culture fosters employee growth through various benefits such as not-for-profit salary packaging, additional leave days, and opportunities for volunteering, all while working in a supportive environment that values diversity and well-being. Join us in Sydney, where you can thrive professionally while contributing to a fairer Australia.
