We are seeking a practice manager for our private billing Practice in Miranda. The role requires a candidate who is professional, enthusiastic and well organised. Reporting to the Practice owner, the Practice Manager will play a crucial leadership role in ensuring the smooth operation of our medical practice and the delivery of high-quality service to doctors, patients, and the broader practice team.
This role is 3 days per week, including 1 day of reception work, with the ability to fill in when reception staff are on leave.
Key responsibilities
- Lead, mentor, and support front desk.
- Oversee appointment scheduling, billing, and patient flow.
- Ensure compliance with industry regulations and standards.
- Coordinate with practice owner and accountant.
The role requires a candidate with
- Proven experience in medical practice management.
- Familiarity with Best Practice software.
- Excellent verbal communication, phone etiquette and interpersonal skills.
- Strong leadership, organisational and problem-solving abilities.
- Ability to work effectively in both team settings and autonomously.
- Proficiency in multitasking and prioritising tasks in a fast-paced environment.
- Flexibility and adaptability to changing priorities and events.
The role involves a variety of functions including, but not limited to:
- Process and reconcile work cover billings.
- Process & reconcile Medicare/DVA billings via PRODA.
- Liaise with Accountant and bookkeeper.
- Provide information for Bookkeeper to process doctor’s and staff pays.
- Maintaining accurate documentation for auditing purposes.
- Coordinate onboarding of new practitioners, nurses and reception staff.
- Maintain practitioner documentation, registration, insurance and employment contracts.
- Monitor changes to relevant regulations, legislation, Medicare requirements and accreditation standards.
- Regularly review manuals, policies, procedures and systems to ensure they remain effective and appropriate and meet accreditation requirements.
- Co-ordinate Accreditation.
- Oversee complaints and incidents.
- In conjunction with our off site IT - oversee the practice management software and hardware.
- Coordinate cleaning, maintenance, repairs and identify maintenance issues.
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