Experienced Sales Consultant in Mornington

Established in 1911, Minzenmay Master Heritage Jewellers is a third-generation family jewellery house with 115 years of craftsmanship, knowledge and client relationships behind its name. From our Mornington store, we work across fine jewellery, diamonds, precious gemstones, bespoke design, remodelling and the restoration of pieces that are often both financially and sentimentally significant.

We are looking for an experienced Sales Consultant with genuine sales ability, strong personal presentation and the confidence to represent our business at the standard our clients expect. This is a true sales role. Exceptional customer service is essential, but so is the ability to convert genuine interest into a completed sale.

The right person will be comfortable moving a conversation from interest and consideration through to commitment and purchase, while ensuring the client feels informed, respected and confident in their decision. Fine jewellery sales require judgement, discretion, follow-through and the ability to close well without compromising the quality of the client experience.

WHO WE ARE LOOKING FOR

• Previous fine jewellery, diamond or gemstone sales experience would be highly regarded.
• Proven sales ability and confidence in asking for the sale.
• Understanding of how to move a client from enquiry to decision and completed purchase.
• Recognition of genuine buying signals and knowing when to progress the conversation.
• Comfortable closing significant and high-value sales.
• Ability to build rapport naturally and communicate with warmth and confidence.
• Listening skills to understand what matters to the individual client.
• Professional handling of hesitation or uncertainty to help a client reach a decision.
• Ownership of enquiries and following them through.
• Understanding that strong client relationships and strong sales performance go together.
• Responsibility for personal sales performance.
• Presentation to a polished and professional standard.
• Reliability, punctuality and consistency.
• Good availability and commitment to rostered hours.
• Valuing stability and looking for a genuine long-term opportunity.
• Pride in contributing to the reputation and success of the business.

THE ROLE

You will work directly with clients across:

• Fine jewellery
• Diamonds and precious gemstones
• Engagement and wedding jewellery
• Bespoke and custom design
• Jewellery remodelling and restoration
• Workshop and repair services

You will manage client enquiries from the initial conversation through to purchase, maintain relationships with existing clients and confidently progress genuine sales opportunities to completion. This position suits someone who enjoys the complete sales process — establishing trust, identifying what the client needs, presenting the right solution, handling questions or hesitation and confidently closing the sale.

ABOUT MINZENMAY

Minzenmay is a family business, not a large corporate retailer. Our reputation has been built over generations through craftsmanship, personal service, trust and longstanding relationships with our clients. The right person will work closely with an experienced jewellery team and gain exposure to fine diamonds, gemstones, bespoke pieces, significant restoration work and the depth of knowledge that comes from more than a century in the jewellery industry.

We value people who take ownership of their role, contribute positively to the business and understand that individual performance matters within a close-knit family company. For the right person, this is an opportunity to establish a genuine place within the business and grow with us over the longer term.

THE POSITION

This position will commence on a casual basis, with a genuine pathway to permanent hours for the right person. Starting casually allows both you and us to establish whether the role is the right long-term fit. Where there is demonstrated sales performance, including the ability to consistently convert genuine opportunities into sales, together with reliability, availability, commitment and a strong fit with the business, there is opportunity to move into a regular and permanent roster.

We invest considerable time and knowledge in the people who join our team, so we are looking for someone who values that opportunity and is genuinely interested in building a longer-term role.

Location: 152 Main Street, Mornington VIC 3931