Night Guest Service Agent – Oaks Cypress Lakes Resort
We are looking for a Full Time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we'd love to hear from you.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Shift Details (subject to change):
- 38 hours per week
- Shift times: 8:15pm to 6:45am OR 10:00pm to 6:00am
Hourly Rates (excluding superannuation):
Monday – Friday: $27.97 per hour + penalties
Saturday: $34.96 per hour + penalties
Sunday: $41.96 per hour + penalties
Successful candidates will have:
- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Benefits
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Wellness Boost: EAP and tailored wellness support.
We are accepting applications from candidates who have working rights within Australia or New Zealand.
Night Guest Service Agent in Pokolbin employer: Minor International
At Minor Hotels, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that values collaboration and innovation. As a Property Accountant based in Brisbane or Maroochydore, you'll benefit from extensive career growth opportunities, generous leave policies, and exclusive perks like discounted hotel stays and wellness support. Join our dedicated team where your contributions are recognised, and you can thrive in a dynamic environment committed to exceptional guest experiences.
