At a Glance
- Tasks: Create memorable guest experiences with warm, professional service during night shifts.
- Company: Join Minor Hotels, a leading accommodation provider with a global presence.
- Benefits: Enjoy competitive pay, career growth opportunities, and exclusive hotel discounts.
- Other info: Flexible shifts with opportunities for professional development and wellness support.
- Why this job: Be part of a dynamic team that values your contributions and fosters personal growth.
- Qualifications: Experience in hospitality and a passion for delivering exceptional service.
The predicted salary is between 36.81 - 36.81 $ per hour.
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Oaks Port Douglas Resort is looking for a casual Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Hourly Rates (excluding superannuation):
- Monday - Friday: $36.81 per hour + penalties
- Saturday: $44.18 per hour + penalties
- Sunday: $51.54 per hour + penalties
Successful candidates will have:
- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Currently, we are only accepting applications from candidates who have working rights within Australia and New Zealand.
Night Guest Service Agent employer: Minor International
At Minor Hotels, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that values collaboration and innovation. As a Property Accountant based in Brisbane or Maroochydore, you'll benefit from extensive career growth opportunities, generous leave policies, and exclusive perks like discounted hotel stays and wellness support. Join our dedicated team where your contributions are recognised, and you can thrive in a dynamic environment committed to exceptional guest experiences.
