At a Glance
- Tasks: Lead a vibrant team to deliver top-notch food and beverage service at our stunning resort.
- Company: Join Oaks Port Douglas Resort, where hospitality meets innovation in a beautiful setting.
- Benefits: Enjoy career growth, exclusive hotel deals, wellness support, and generous leave options.
- Other info: Flexible shifts with opportunities for professional development and global perks.
- Why this job: Make unforgettable memories for guests while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in hospitality leadership and a passion for exceptional customer service.
The predicted salary is between 49500 - 60500 $ per year.
Oaks Port Douglas Resort are looking for an enthusiastic and service-driven Food & Beverage Supervisor to join our team on a full-time basis. This is a hands-on operational leadership role supporting the daily success of Oak & Vine Restaurant and the resort's conference and events operation. The successful candidate will play a key role in overseeing dinner service, functions, conferences, weddings, and special events while leading and developing a high-performing team to deliver exceptional guest experiences.
Key Responsibilities Include:
- Lead and support the Food & Beverage team to deliver professional, efficient, and high-quality service across restaurant and event operations.
- Supervise daily dinner service and assist in the successful execution of conferences, functions, weddings, and special events.
- Ensure exceptional guest experiences through active engagement, prompt resolution of concerns, and attention to service standards.
- Train, mentor, and develop team members, including onboarding new employees and coaching service techniques.
- Maintain brand standards and ensure consistent service delivery across all food and beverage operations.
- Support service during peak periods through a hands-on leadership approach and strong floor presence.
- Assist with rostering, labour management, shift coordination, and workflow planning to optimise operational efficiency.
- Monitor stock levels and support inventory control processes to minimise wastage and maintain service requirements.
- Ensure compliance with RSA, food safety, hygiene, and workplace health and safety standards.
- Work closely with management to drive operational improvements and achieve business objectives.
Shift Details (subject to change):
- Rotating roster across Monday through Sunday.
- Conference, function, wedding, and special event coverage as required.
- Evening, weekend, and public holiday work required in line with business demands.
Qualifications
- Previous experience in a Food & Beverage Supervisor or similar leadership role within a restaurant, hotel, resort, or events environment.
- Demonstrated experience leading, coaching, and developing hospitality teams.
- Strong operational knowledge of restaurant service, conferences, functions, weddings, and events.
- Current RSA (Responsible Service of Alcohol) certification.
- Exceptional customer service skills with the ability to build positive guest relationships.
- Strong organisational, communication, and problem-solving skills.
- A proactive, hands-on leadership style with the ability to remain calm under pressure.
- Professional presentation and a commitment to maintaining high service standards.
- Flexibility to work evenings, weekends, and public holidays as required.
What We Offer:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Food & Beverage Supervisor in Port Douglas employer: Minor Hotels
Minor Hotels is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a dynamic work environment where collaboration and innovation thrive. As a Revenue Manager, you'll benefit from extensive career development programs, exclusive hotel discounts, and a supportive culture that values your contributions to delivering outstanding guest experiences. With a global presence and a commitment to employee success, Minor Hotels provides a unique opportunity for professionals looking to make a meaningful impact in the hospitality industry.
