At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join Minor Hotels, a leading accommodation provider in Australasia.
- Benefits: Enjoy career growth, exclusive hotel deals, and wellness support.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be the friendly face that creates memorable guest experiences every day.
- Qualifications: Experience in hospitality and a passion for exceptional customer service.
The predicted salary is between 27.97 - 27.97 $ per hour.
Oaks Nelson Bay Lure Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change):
- Rotating roster across Monday to Sunday
- Shift times scheduled within 7:00am to 11:00pm
- Immediate start available
Hourly Rates (excluding superannuation):
- Monday - Friday: $27.97 per hour
- Saturday: $34.96 per hour
- Sunday: $41.96 per hour
Qualifications Successful candidates will have:
- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
- Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
- Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Guest Service Agent in Nelson Bay employer: Minor Hotels
Minor Hotels is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a dynamic work environment where collaboration and innovation thrive. As a Revenue Manager, you'll benefit from extensive career development programs, exclusive hotel discounts, and a supportive culture that values your contributions to delivering outstanding guest experiences. With a global presence and a commitment to employee success, Minor Hotels provides a unique opportunity for professionals looking to make a meaningful impact in the hospitality industry.
