At a Glance
- Tasks: Lead a dynamic Front Office team and create unforgettable guest experiences.
- Company: Join Minor Hotels, a leading accommodation provider with a global presence.
- Benefits: Enjoy career growth, exclusive hotel deals, and wellness support.
- Other info: Full-time fixed-term contract with potential future opportunities.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: 2+ years in a supervisory role with exceptional customer service skills.
The predicted salary is between 49500 - 60500 $ per year.
An exciting opportunity has become available for an experienced and passionate Front Office Manager to join the team at Oaks Brisbane on Felix Suites. This is a fixed-term contract covering parental leave, effective immediately to mid-June 2027. Fantastic opportunity to lead a high-performing Front Office team and make a meaningful impact on the guest experience. As the face of the hotel, you will create memorable guest experiences, lead and support your team, and ensure the smooth operation of the Front Office function. If you are a customer-focused leader who thrives in a fast-paced hospitality environment, we'd love to hear from you.
Key Responsibilities Include:
- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensuring they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Guiding and supporting the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner.
- Resolving and responding to guest complaints in a timely and professional manner.
- Maintaining accurate guest accounts and assisting with daily reporting.
- Effectively managing team roster to meet budgets.
- Supporting Hotel Manager with recruitment.
Shift Details (subject to change):
- Rotating roster across Monday to Sunday.
- Shift times scheduled within 7:00am to 11:00pm.
- Fixed-term parental leave contract for approximately 9 months.
- Full-time position.
- Opportunity to lead an established Front Office team.
- Potential future opportunities within Minor Hotels may be available, business needs permitting.
Qualifications:
- Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
- Exceptional people management skills, with the ability to lead and motivate a diverse team.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Understanding of Trust accounting.
- A passion for delivering exceptional, pro-active customer service.
- Availability to work a variety of shifts, including weekends and public holidays if required.
Additional Information:
At Minor Hotels, we value our people as the heart of our success. Joining Minor means you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Front Office Manager in Brisbane employer: Minor Hotels
Minor Hotels is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a dynamic work environment where collaboration and innovation thrive. As a Revenue Manager, you'll benefit from extensive career development programs, exclusive hotel discounts, and a supportive culture that values your contributions to delivering outstanding guest experiences. With a global presence and a commitment to employee success, Minor Hotels provides a unique opportunity for professionals looking to make a meaningful impact in the hospitality industry.
