Principal, Case Management Officer in Sydney

The Principal Case Management Officer provides high level professional expertise in the oversight of case administration and strategic management of all program streams related to health practitioners conduct, performance and health to ensure consistent application of Health Practitioner Regulation National Law (NSW). This role will ensure that the NSW Health Professional Council’s regulatory mandate to protect the public is delivered through the efficient and effective management of complaints made in relation to health practitioners in NSW.

What you'll be doing:

• Lead the delivery of high-quality, efficient case management for practitioners who are the subject of complaints, with a strong focus on public safety, timely decision-making and continuous improvement.
• This role oversees complex and cross-program matters, drives improvements in case management processes, and works closely with Councils, Committees, legal teams and operational leaders to support the timely implementation of regulatory decisions.
• You will monitor emerging regulatory trends, lead initiatives including a ‘fitness-to-practise’ approach and the transition of immediate action matters into case management, and oversee workforce resourcing, capability and cross-skilling to support business continuity.
• The role also promotes strong information management practices to ensure Council information remains accurate, accessible and appropriately managed.

Essential Requirements:

• Proven capacity to independently exercise authority, make appropriate decisions and manage complex programs at a senior level, preferably in a regulatory or other professional environment.
• High level conceptual, problem-solving, planning, and policy development skills plus the capacity to identify and manage emerging and contentious issues to resolution.
• Ability to provide sound advice and make recommendations in relation to emerging issues concerning the regulation of health practitioners.

Benefits:

• Hybrid working arrangements, up to 2 days per week from home.
• Flex leave, in addition to annual leave.
• Fuel your professional growth with access to great learning and development opportunities, including LinkedIn Learning and employer support of CPD and other professional development opportunities.
• Employee support services for guidance and assistance, ensuring you thrive both personally and professionally.
• Access to the Fitness Passport, encouraging a healthy lifestyle both in and out of the office.

Our commitment to Diversity and Inclusion:

The HPCA is committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

The Stepping Up Initiative supports Aboriginal and Torres Strait Islander people in pursuing career opportunities within NSW Health.

For role related queries or questions contact Kate Wilson, Director, Medical Council Services at Kate.Wilson8@health.nsw.gov.au and quote REQ701482.

If we can make some adjustments to the recruitment/interview process, then please contact the People & Culture team at hpca-humanresources@health.nsw.gov.au.

Working at Health Professional Councils Authority:

The Health Professional Councils Authority (HPCA) is an executive agency of the NSW Ministry of Health. We play an important role in protecting the health and safety of the public by supporting the 15 NSW Health Professional Councils in managing complaints about NSW health practitioners. The position is based at the HPCA Gladesville office, with complementary onsite parking. The HPCA upholds NSW Health CORE values of Collaboration, Openness, Respect and Empowerment.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying visit the Ministry of Health career portal.

Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.

Applications Close: 11:59pm, Wednesday 4th November 2026.