Receptionist

Mind on Health Psychology is seeking a friendly, motivated and reliable Receptionist to join our administration team across our three busy psychology clinics located in Parkwood, Pimpama and Oxenford. We have a supportive team culture and are looking for someone who is professional, approachable and enjoys working as part of a team, while also being confident working independently. This position would suit someone looking for a long-term opportunity in health practice administration who is eager to learn, take initiative and develop their skills within a busy psychology practice.

Key Responsibilities

• Answering incoming telephone calls and responding to client enquiries
• Booking, changing and managing clinician appointments
• Communicating with clients and their families in a professional, compassionate and respectful manner
• Liaising with GPs, specialists, allied health professionals, third-party providers and their administration teams
• Receiving and conveying messages accurately via phone, email and other electronic systems
• Managing confidential correspondence and documentation
• Processing incoming referrals and documentation
• Faxing, scanning, filing and uploading documents
• Preparing and sending documents via Medical Objects, email or post
• Completing administrative documents with a high level of accuracy
• Processing billing and payments promptly and accurately, including Medicare, WorkCover and other third-party funding
• Handling EFTPOS, cash and other payments
• Maintaining accurate client records and appointment information
• Maintaining a clean, organised and professional reception and practice environment
• Opening and closing the practice as rostered
• Completing other administrative duties as directed by the Practice Manager and/or Principal Psychologist/Owner

To be successful in this role, you will need:

• Availability Monday to Friday
• Availability to assist with sick leave and holiday cover when required
• Excellent verbal and written communication skills
• A friendly, compassionate and professional approach when dealing with clients
• Strong attention to detail and accuracy
• Good organisational and time-management skills
• The ability to prioritise tasks in a busy reception environment
• Confidence using computers and the ability to learn new practice-management software
• A proactive attitude and willingness to learn
• The ability to work both independently and as part of a team
• Reliability, professionalism and a strong work ethic
• A current driver's licence and reliable transport
• The ability and willingness to work across our Parkwood, Pimpama and Oxenford clinics as required
• Flexibility with days and hours of work

Highly Desirable

• Previous experience in medical, psychology, allied health or health administration
• Experience using practice-management software
• Experience with Medicare billing and claims
• Experience with Workcover, NDIS or other third-party billing
• An understanding of confidentiality and privacy requirements within healthcare

Mind on Health Psychology operates three busy psychology clinics located in Parkwood, Pimpama and Oxenford. We have a supportive team culture and value team members who take initiative, communicate well with their colleagues and are happy to assist wherever needed.

What We're Looking For

We are looking for someone who is friendly, reliable, organised and willing to learn. Because our reception team is often the first point of contact for clients, it is important that you can communicate with warmth and professionalism while remaining calm and organised in a busy environment. We value team members who take initiative, communicate well with their colleagues and are happy to assist wherever needed.