At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and supporting our clinicians.
- Company: Mind Connections, a specialist psychiatry and psychology practice with a supportive team.
- Benefits: Above award pay, fixed days, on-site parking, and opportunities for growth.
- Other info: Join a stable team with full training and support to help you succeed.
- Why this job: Make a real difference in patients' lives while working in a dynamic environment.
- Qualifications: Warm, professional attitude; medical reception experience is a plus but not essential.
The predicted salary is between 41400 - 50600 $ per year.
Mind Connections is a specialist psychiatry and psychology practice in Carlingford, part of a two-site group with Norwest, and we are looking for a medical receptionist for two fixed days a week, 8:30am to 5:00pm at our Carlingford practice.
The front desk is one of the most important roles in our practice.
It is the first contact every patient, family member and referring GP has with us, and it sets the tone for everything that follows.
It also carries real responsibility: referral validity, Medicare and DVA rules, third-party billing, and a full diary across several clinicians.
We want someone who takes ownership of that and treats every patient, family member and referrer as someone the practice values.
Key responsibilities
- Being the practice's first point of contact, and resolving what you can at first contact rather than passing it on
- Managing appointments, the waitlist and recalls
- Processing referrals and intake paperwork
- Taking payments and lodging Medicare, DVA and third-party claims
- Supporting the psychiatrists, psychologists and interventional treatment team, including TMS and esketamine
About you
- Warm, professional and discreet with high standards for confidentiality
- Calm, kind and composed when the desk is busy or a conversation is difficult
- Careful with detail
- Sound judgement to decide what needs a clinician now, what can wait and what needs escalation
- Someone who notices when something could work better and says so
- Medical reception experience welcome but not essential
About us
Mind Connections has been a specialist practice since 2005. We are a small, stable team, and our clinicians have been with us for years.
We work as a team and share responsibility for how the practice runs.
The Operations Manager is on site, full training is provided, and support is there whenever you need it.
We don't micro-manage.
We hire people we trust to run the desk and give them room to do it.
Reception is central to how we work.
It shapes the experience of every patient and clinician, so we ask for your view on decisions that affect the front desk.
The practice is investing in its people, systems and training, and new clinicians are joining as we grow.
- Fixed days, so you can plan your week
- Paid above award (Health Professionals and Support Services Award, Support Services stream), with the rate set to reflect your experience
- On-site parking, close to public transport
- Hours and role can grow over time if that suits you
- What can I earn as a Medical Receptionist
- #J-18808-Ljbffr
Medical receptionist in Sydney employer: Mind Connections
Mind Connections is an exceptional employer, offering a supportive and collaborative work environment in Carlingford. With a focus on employee growth and development, we provide comprehensive training and the opportunity to contribute meaningfully to patient care. Our commitment to work-life balance is reflected in our fixed hours and competitive pay, making us an ideal choice for those seeking a rewarding role in the healthcare sector.
