Mimosa Homes is Victoria's award-winning new home builder company committed to producing quality homes tailored to the needs of our customers.
We offer beautiful and affordable quality homes, along with a stress‐free building experience for our clients whether they be first home buyers, property investors or families. Our team understands that a new home is a big investment, so we want to make the experience enjoyable and rewarding. We deliver an honest, reliable and trustworthy service throughout our building process.
For further details, please visit our website at https://www.mimosahomes.com.au/
About the Role:
We are currently seeking a full time Customer Service Officer to join our team within the Service & Warranty department.
We are looking for thosewho areteam-orientated and havegreat customer focus. You will be responsible for managing client relationships and satisfaction levels through excellent delivery of service and efficient administration for ourclients.
Some of the key responsibilities include:
Maintaining client contact and providing timely responses/updates to all inquiries
Providing administration support and scheduling of inspections forthe Service & Warranty Supervisors and Inspectors
Ensuring procedures and checklists are established and maintained
Ensuring work is processed through workflow
Appropriate electronic and hard copy filing for all job files
Delivery of exceptional customer service at all times
To be considered, you should possess:
Minimum of two years' experience in a similar role in the Construction Industry combined with the ability to meet customer satisfaction levels
Be confident in your approach to handling difficult queries, a busy workload and demanding deadlines
Exceptional time management skills & highly organised
Excellent communication skills, data entry efficiency and a customer and quality focus.
In return, the successful candidate will receive:
Advancement opportunities, working with Victoria's award-winning new home builder company.
A dynamic team culture where our people produce excellent results.
A supportive workplace culture where great work is recognized and rewarded.
Please note, only shortlisted candidates will be contacted.
Customer Service Officer (Service & Warranty) employer: Mimosa Homes
Mimosa Homes is an exceptional employer that values its employees by offering a dynamic work culture focused on collaboration and innovation. With ample opportunities for professional growth and a competitive commission structure, you will thrive in a supportive environment that encourages success while making meaningful connections with clients and industry partners in the vibrant Victoria region.
