At a Glance
- Tasks: Engage with customers, coordinate services, and support a dynamic workshop team.
- Company: Milne Bros Equipment, a family-owned business in Mackay.
- Benefits: Fun workplace, autonomy, ongoing training, and career development.
- Other info: Be part of a community-focused company that values teamwork and customer care.
- Why this job: Join a supportive team where every day brings new challenges and laughter.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 56700 - 69300 $ per year.
Fast-paced, People-focused, Never Boring!
Looking for a role where no two days are the same? Love working with people and being part of a busy, high-performing team? We've got just the job for you!
Milne Bros Equipment in Mackay is on the lookout for a Service Advisor to join our awesome Service Department.
This is a full-time role based in our Mackay branch – perfect for someone who thrives in a fast-paced environment, loves solving problems, and enjoys having a laugh along the way.
This might be an office-based role, but trust us – it's far from boring.
You'll have the autonomy to run your day, make decisions, and work closely with a fantastic team of skilled technicians and genuinely great office people who love what they do.
- What You'll Be Doing Day-to-Day (and trust us, every day is different!)
- Chatting with customers and helping them through their service and repair needs
- Preparing quotes and keeping customers up to date
- Scheduling and coordinating workshop jobs to keep things moving
- Working closely with our workshop team to deliver top-notch service
- Keeping accurate records of all service work
- Spotting opportunities to upsell parts or additional services
- Being the friendly face and voice of Milne Bros Service – customer service is key!
What We're Looking For
We're after someone who loves a challenge, has a way with people, and can juggle all the moving parts of a busy service department. Ideally, you'll bring:
- Previous experience as a Service Advisor or in a customer-facing automotive role
- Strong communication and organisational skills
- Great attention to detail and ability to think on your feet
- A bit of technical know-how is always handy
- A positive attitude and a team-first approach
What's in it for You?
- A fun, supportive, and fast-paced workplace where teamwork really matters
- Autonomy to run your day your way
- Ongoing training and career development
- Be part of a long-standing, family-owned business that genuinely cares about its people
- Work with a talented, down-to-earth team who know their stuff – and love a good laugh
About Us
Milne Bros Equipment has proudly been a part of the Mackay community since 2019.
We're a trusted local business with a strong focus on customer service and a skilled, friendly team who work together and support each other every day.
We take pride in our work, we care about our customers, and most importantly — we enjoy what we do.
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Service Advisor in Mackay employer: Milne Bros Equipment
At Milne Bros Equipment, we pride ourselves on being an exceptional employer in Mackay, QLD, where your contributions as a Service Manager will directly influence our operational success and customer satisfaction. We offer competitive remuneration, a supportive work culture, and ongoing training opportunities to foster your professional growth, all while working with modern equipment in a collaborative environment that prioritises safety and quality service delivery.
