The IT Support Technician (L2) supports the efficient day-to-day operations of the IT department by managing tasks such as computer setups, desk moves, and hardware inventory maintenance while troubleshooting end user issues with network connectivity, software, and shared services such as printers.
- Performing end-user hardware moves
- Setting up devices such as laptops, macs, monitors, keyboards for internal users
- Troubleshooting Windows, Linux, and macOS issues
- Resolving network connectivity issues and common end user support items
- Maintaining an organized storage space for IT equipment and keeping inventory counts up to date
- Updating asset management records when deploying or recovering equipment from users
- Handling walk-in support and administrative requests
- Ticket Management – triage, allocation, and resolution of IT and AV support tickets in line with global SLAs
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IT Support Technician L1 in Sydney employer: Milestone Technologies, Inc.
Milestone Technologies is an exceptional employer that prioritises an employee-first culture, fostering collaboration and inclusivity in a dynamic environment. With over 25 years of experience, the company offers robust growth opportunities and supports professional development, making it an ideal place for those looking to make a meaningful impact in the APAC region's security project management landscape.
Contact Details:
Milestone Technologies, Inc. Recruitment Team
